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Hi,
I know there has been more discussion of this, but this is something that is making me crazy, and I don't have a solution.
Resetting the preferences with Atl Ctlr Shift is not working.
Delete the files "Adobe Photoshop CSx Prefs.psp" and "PluginCache.psp" working but only for one print!
In the second print the program is crashing.
Then I have to do it again for each print.
This is not a driver error, cause from other programs I can print.
This is very very anoying and should be fix.
Driver has been updated, reinstalled.
CC 2017 is updated.
Please advice.
Thanks,
Ady.
Exception code: 0xc0000374 error indicates either a CLR defect or a heap corruption, the process will be terminated immediately.
Prime culprits include incompatible printer drivers, security software, and corrupt Windows user profiles.
The suggestions I gave you solve many problems for people.
You could also try Memtest86+ to see if you have a memory module problem.
The last best way is for you set your system OS to generate a crash dump.
You could get it to create crashdumps using this. However, I
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Windows or Mac OS
What printer are you using?
Need more info.
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Epson L805
Window 10
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Go to control panel/administrative tools/event viewer/windows logs/application
and find the PS crash report. Select it and then on the right select "copy as text"
Post the report here.
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General:
Faulting application name: Adobe Spaces Helper.exe, version: 0.0.0.0, time stamp: 0x583e8a7d
Faulting module name: libcef.dll, version: 3.2526.1347.0, time stamp: 0x572d0cf0
Exception code: 0xc0000005
Fault offset: 0x0000000002656a65
Faulting process id: 0x2ff8
Faulting application start time: 0x01d265c02c2cf002
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll
Report Id: e609a36c-3c75-461d-908e-f9a0b431ff81
Faulting package full name:
Details:
</System>
</EventData>
</Event>
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Windows error report after the Error (in the log)
General:
Fault bucket 120631883525, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Adobe Spaces Helper.exe
P2: 0.0.0.0
P3: 583e8a7d
P4: libcef.dll
P5: 3.2526.1347.0
P6: 572d0cf0
P7: c0000005
P8: 0000000002656a65
P9:
P10:
Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2082.tmp.WERInternalMetadata.xml
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Spaces Hel_557b875bd890e66fc9e128fabbb5c3819b1ffb6_5f0a0c3d_1753242b
Analysis symbol:
Rechecking for solution: 0
Report Id: e609a36c-3c75-461d-908e-f9a0b431ff81
Report Status: 0
Details:
</System>
</EventData>
</Event>
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Do you have Trend Micro Security software installed?
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no, only what comes with win10.
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Try renaming helper.exe to helper.old
C:\Program Files\Adobe\Adobe Photoshop CC
2017\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe
Run PS again and see if that helps.
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Works! Great!
I will update if it will comeback.
Can you please explain what is this file and why i can get along without it?
(I am a programmer so tech details are ok)
Thanks!
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Sorry, I was happy too soon.
Crash again.
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Crash info:
General:
Faulting application name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d
Faulting module name: ntdll.dll, version: 10.0.14393.479, time stamp: 0x5825887f
Exception code: 0xc0000374
Fault offset: 0x00000000000f8283
Faulting process id: 0x2d0c
Faulting application start time: 0x01d265e3655089cb
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 817d3a7a-5c6a-4d4b-ab46-eef363aabb3e
Faulting package full name:
Faulting package-relative application ID:
Details:
</System>
</EventData>
</Event>
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Windows error in the log (after crash)
Genera:
Fault bucket 120659059816, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Photoshop.exe
P2: 18.0.1.29
P3: 583e911d
P4: StackHash_8104
P5: 10.0.14393.479
P6: 5825887f
P7: c0000374
P8: PCH_C8_FROM_ntdll+0x00000000000A6C24
P9:
P10:
Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER587A.tmp.WERInternalMetadata.xml
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_38d910538cc0745e8423c932a88506482fe90_f62b9bbd_2664cef2
Analysis symbol:
Rechecking for solution: 0
Report Id: 817d3a7a-5c6a-4d4b-ab46-eef363aabb3e
Report Status: 0
Hashed bucket: 6985401dfc2edbc33828ef03dfa776dc
Details:
</System>
</EventData>
</Event>
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Its only happening in specific file from some reason.
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That is a window system file crash.
Can you run this program routine for me?
sfc /scannow
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The only other suggestion I can offer is to run a registry cleaner like CCleaner
some People dont like to run such programs, but windows for some reason doesnt like that file
i use the program Every 3 months, and it helps
everyones mileage does vary
beyond that it could be a permissions issue that occurs when PS writes to the registry during instal
but that becomes a Microsoft/Adobe issue
let me think on it
get back to you tomorrow
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Sorry this is not a computer issue, this is adobe issue.
This is a bug when CS wants to load the print setting of the file.
No other program is crashing when I try to print.
If that was a freeware, I could understand , but not top program as CS 2017, that I am paying for monthly.
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Any suggestion?
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Exception code: 0xc0000374 error indicates either a CLR defect or a heap corruption, the process will be terminated immediately.
Prime culprits include incompatible printer drivers, security software, and corrupt Windows user profiles.
The suggestions I gave you solve many problems for people.
You could also try Memtest86+ to see if you have a memory module problem.
The last best way is for you set your system OS to generate a crash dump.
You could get it to create crashdumps using this. However, I'm not sure that will help. The applications crashing are most likely not the ones corrupting the heap as well.
About the most surefire way to do this is to follow the instructions given above to enable crashdump generation from applications, and then use gflags. You can get gflags by downloading Debugging Tools from the Windows WDK 8. Once done, you'll need to initially navigate to gflags. Most likely it'll be in C:\Program Files (x86)\Windows Kits\8.0\Debuggers\x64\gflags.exe. With it open, select only in System Registry tab the following:
* Enable heap tail checking
* Enable heap free checking
* Enable heap parameter checking
* Enable heap validation on call
NOTE: These settings may or may not cause your system to crawl or reach an unstable state, and may even affect Safe Mode to that amount. I recommend setting up a System Restore point prior to doing this.
Restart your computer after clicking "Apply" then "OK" on gflags. If all goes well, your system will at least be responsive enough for you to try and run one of the problematic applications. If it crashes, the settings you made prior to have it produce a crashdump should go into effect.
BTW this issue is known to cause printing issues with Microsoft Office application as well.
This not a issue that only effects Adobe products.
Good Luck ............ we are all counting on you.
j
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This bug is happening from Photoshop CS6:
Photoshop CS6 Crashes when printing
And I need to debug it. come on.
Even if I will find the crash, what will it help me?
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Well I don't work for Adobe so other then give you my professional opinion based on being a Microsoft Tech Professional for 30 years, on what your problem is; my final suggestion is you might want to take your issue over to the Microsoft forums for help.
Your issues are with your operating system, not with your Adobe products.
This is a common for many apps that are used in a windows OS environment, and very, very difficult issue to fix.
The options I gave you are all things that I have recommended over the years and have been tried by people to help them with their situation. Wish I could have helped you more.
Sorry
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Oh, I thought I am talking with Adobe tech support.
But what are my options if i find where the crash is?
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Well if you can get a dump file and post it here, I can analysis it and offer further suggestions.
I just hate suggesting people look under the covers if they don't do it for a living.
That is why I am very careful with what I suggest people do.
can you try running the mem test and ccleaner, and disabling your anti virus software first before you try debugging your issue?
Also I would reboot after you try each suggestion, and try PS again.
Its usually a process of elimination.
Something is buggering up things on your system.
J
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Well this is still happening.
Be aware, don't save your files after you print them! it you don't save, it will not happen.
This is one of the worst bugs ever, in a payment platform, I don't believe that after so many years adobe didn't fix it.
Its a shame.