When I try to preview the video in AE or move between frames, it says that it has stopped working and closes without saving.

[batopolis]

This is a problem I have had for a few days now. When I open AE it is fine but when I try to preview the video or move between frames, it says "Adobe After Effects has stopped working", and than it closes, without even saving my work. I don't think it is a problem with my laptop because it always ran AE fine until now. Anybody know how I can fix this?

[Peru Bob]

Did Windows recently do an automatic update?  If so, you may need to update or roll back the video driver.

[batopolis]

How do I do that?

[batopolis]

I don't think it is that.  The roll back driver button is grayed out on my display driver.  Maybe another one?

[Peru Bob]

batopolis wrote:

The roll back driver button is grayed out on my display driver.

Don't do it that way. Go directly to the video card manufacturer's website and download the driver.

[Kevin-Monahan]

Hey there batopolis,

Did you ever solve your issue? Please let us know so that others may benefit from your solution.

Thanks,
Kevin