ps cs6 import shows green screen

[katherineanne1]

this only seems to be happening to mp4 videos or mostly videos i've downloaded from youtube, however my itunes videos work just fine but for my other ones theres this green screen that i can't seem to get rid of. I have re-installed photoshop yesterday and i did manage to fix this issue last time but i'm not sure how i did it

[katherineanne1]

I am now also having issues with the timeline as there is no button for the timeline conversion, i'll check whether i downloaded the right version which might be the case but i'm certain i downloaded cs6 extended

[melissapiccone]

Post a screenshot...

[katherineanne1]

so here's a screenshot of the green screen i get when importing mp4/youtube videos after i reset my preferences

and for my timeline as you can see theres just a blank space where the conversion button should be

thanks, btw if anyone can help!

[Benjamin Root · Accepted solution]

Be sure your graphics drivers are up to date. If the problem persists, disable GPU acceleration and restart Photoshop. (Edit > Preferences > Performance > (un-check) Use Graphics Processor). If disabling the GPU works, it's a problem with your graphics driver(s) or hardware. Try rolling back to an older driver.

NVIDIA: http://www.nvidia.com/Download/index.aspx?lang=en-us

AMD: http://support.amd.com/en-us/download

Intel: http://www.intel.com/p/en_US/support/graphics

[katherineanne1]

i'll give that a go, thanks so much for your help but is there anyway to get the timeline conversion button to show up? if not do you know of any software that isn't disk drill that will allow me to get the other version of photoshop back that was working properly? disk drill is only showing the version i deleted on jan 8th

[Benjamin Root]

If you want to install a previous version, you can do so with the Creative Cloud app.

There's also the possibility that the video you downloaded from YouTube is protected, which could mean Photoshop can't edit it.

Just to the left of the "looping options" there should be a button to bring you back to the timeline. Not entirely sure why your screenshot doesn't show such an option...

[katherineanne1]

as for the timeline conversion button, i'm not sure either considering i downloaded this from the other downloads section which says photoshop cs6, photoshop cs6 extended and only has the one download link for mac (here) and made sure the correct scripts and that were included on installation, it also doesn't show up on the menu to the right of the timeline 😕

[Benjamin Root]

Did disabling the GPU and restarting help at all?

[jbm007]

Your video card driver up to date?

Have you reset your preferences?