Color Picker bug?

[Nancy OShea]

CC 2017

Win10, 64-bit

In previous versions of PS, I could highlight some text, click the color swatch on top of my screen and with resulting Eye Dropper Tool grab the foreground or background colors from my vertical toolbar.  It always worked great.  Now in CC 2017, I can't do that.   I just tried it with a gradient & a color overlay.  Same thing.  It won't let me sample colors from the vertical toolbar.

Is this a bug?

Nancy

[davescm · Accepted solution]

Hi Nancy

It is a bug with the double width  tool bar. It works correctly with the single tool bar

Dave

[Benjamin Root]

Hmm, seems to work with double wide toolbar as well, even after restarting. The bug must have some conflict with particular system settings?

[davescm]

Hi Benjamin

I remember it being reported a while ago. I always use the single bar, so don't notice it day to day, but when Nancy made the post I switched back to check and it is still there.

My system is

Win 10 Pro;  i7 3930k ; Motherboard P9X79Pro; 64GB RAM; 500GB SSD + 3x2TB drives; Graphics AMD 7970 3GB  ; 3 x HPZR2240W; M-Audio Profire 2626.

Dave   

[Nancy OShea]

Double width toolbar.  Hmmmmm....  Thanks for confirming., Dave.  

I wish I could see a single width toolbar on my screen.  Drat.

Nancy

[Benjamin Root]

Nancy OShea wrote:

Double width toolbar. Hmmmmm.... Thanks for confirming., Dave.

I wish I could see a single width toolbar on my screen. Drat.

Nancy

You might un-dock the toolbar and place it somewhere you can see and wouldn't be too much a nuisance

davescm wrote:

Hi Benjamin

I remember it being reported a while ago. I always use the single bar, so don't notice it day to day, but when Nancy made the post I switched back to check and it is still there.

My system is

Win 10 Pro;  i7 3930k ; Motherboard P9X79Pro; 64GB RAM; 500GB SSD + 3x2TB drives; Graphics AMD 7970 3GB  ; 3 x HPZR2240W; M-Audio Profire 2626.

Dave 

Very interesting.

• Win 10 Pro 64
• Core i7-3770K
• Intel DZ77GA-70K
• 32GB 1600 MHz RAM
• 500 GB SATA III SSD
• 1x 1TB USB 3.0 SSD; 1x 2TB USB 3.0 HDD
• MSI Nvidia GeForce GTX 970
• 1x ASUS PA-248

[davescm]

So the main difference there would be the video cards. Funny how it only affects the double toolbar though, I can't see anything in preferences that would do it.

Nancy are you using AMD the same as me or Nvidia or a.n.other?

Dave

[Benjamin Root]

That was my thought as well. Or possibly something to do with the multi-monitor setup.

If you and Nancy are both running AMD GPUs, might try rolling back your drivers

[Nancy OShea]

I've got an Intel HD Graphics 4600.  Single display set-up.

Nancy

[davescm]

Well that discounts AMD and multi-monitor

I've been searching for the post where this was discussed but haven't found it yet.

In the meantime my working toolbar looks like this, I have nothing pushed back into extra tools. :

My first four preference screens look like this :

I'll keep searching for that discussion

Dave

[Benjamin Root]

It seems to be working on my system.

Windows 10 Pro 64 bit

PS CC 2017.0.1

[davescm]

Found it !

color picker can't pick background/foreground #bug

It's been around a while now but Adobe do know about it - acknowledged in the thread above.

Dave

[Nancy OShea]

Looks to me like the eye dropper won't give up focus to the vertical toolbar unless the toolbar is far enough away from it.   What's far enough?  I don't know.  On my display with my settings, there's not much room to give it.  Maybe 1 pixel?

Nancy

[davescm]

I've just tried this:

Click just outside the double tool bar - on an image area or on the Photoshop grey background.  Then drag over the foreground/background squares and release. The color picker picks up the color on release

Dave

[Nancy OShea]

Ahhhh....  Click & hold, drag & release.  Very, very clever.

How did you figure that out?

That's an acceptable workaround, Dave.   My eyes thank you.

[umaynome]

I assume this has not been fixed yet? I have this same bug and if i single out the left side panel, it will pick the color from the swatch, however if i double the left side (which i keep it doubled) it will NOT pick the color.

@davescm your trick works as a work around, but this is terrible and adobe should fix it.

I am running windows 10, 64 but and version is CC 2017.0.1  and ver 20161130.r.29 x64

Adobe help us

[TahiaDesign]

Photoshop CC V. 2017.1.1 / 20170425.r.252 x64 and still not fixed.

Thanks for the info Dave! Single tool bar did it!

Nat