"PS must close now"

[david2251]

Constantly have the box flash up advising that Adobe Photoshop must close now". One of the many reasons given?

Problem
signature:

  Problem Event Name:                        APPCRASH

  Application Name:                             Photoshop.exe

  Application Version:                           17.0.1.156

  Application Timestamp:                     57925e36

  Fault Module Name:                          StackHash_3b33

  Fault Module Version:                        6.1.7601.23569

  Fault Module Timestamp:                  57f7bbdd

  Exception Code:                                  c0000374

  Exception Offset:                                000c3b9b

  OS Version:                                          6.1.7601.2.1.0.256.48

  Locale ID:                                             3081

  Additional Information 1:                  3b33

  Additional Information 2:                  3b33f364f50506863155b9661b6b62df

  Additional Information 3:                  d1b7

  Additional Information 4:                  d1b762522cf595d221289073af47b25f

It has been happening irregularly, but constantly. This morning it crashed after I saved the file as a precaution. Normally it crashes when I move into print mode.

This constant problem is making me think it's a waste of $25 per month to subscribe to Ps when I could easily go back to #7 or Elements 8 which works fine.

I'm using Windows 7 and have a 32 bit computer. Help please anyone?

[c.pfaffenbichler · Accepted solution]

What have you done for trouble-shooting so far?

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

Unless you use another CC application (apart from Photoshop, Lightroom and Bridge) you would seem to be spending more money than necessary as those should be about 10$/month with the Photography Plan. 

[david2251]

Hi – thanks for the advice. I was under the impression Adobe automatically downloaded the updates but, after finding the programme, discovered I was still on a 2015 CC setup.

Have downloaded the 2017 version and (cross fingers) this will solve the problem.

Yes, I pay $25 per month for the lease of CC – I only have Photoshop – but I live in Australia and all computer software is a lot more expensive here than in America and/or England. We appear to be content with being overcharged!

I do wish I’d bought a PS programme outright 2 years ago and thus avoid the monthly lease situation.

Again, thanks for the advice.

Regards,

David