Font submenu stops working

[Thomas_Kyhn]

Immediately after opening Muse, the font submenu works as it should, when I hold the cursor over the font family name, the name is highlighted and the submenu appears. But after Muse has been open for a little while, it stops working, the font family name is no longer highlighted and the submenu doesn't appear. If I shut down Muse and re-open it, it works again for a short while.

Any suggestions what could be the matter?

[ankushr40215001]

Could you please attach some screenshots describing the issue, as this is something we heard for the first time.

Regards,

Ankush

[Thomas_Kyhn]

Here's what it looks like when the font menu works – the font family is highlighted and the submenu is displayed:

And here's what it looks like when it has stopped working – the font family isn't highlighted and the submenu isn't displayed:

[ankushr40215001]

Try resetting the Muse preferences by following this post - Re: Adobe Muse slow and refusing to preview

[Thomas_Kyhn]

I've tried resetting the preferences now, and it makes no difference. The font menu still stops working. I've tried removing and adding the web fonts too; that didn't help either. The issue affects all font families, not only web fonts.

[Ussnorway]

Thomas Kyhn wrote:

are you running Muse inside some kind of virtual environment?

the mouse curser in this screenshot is wrong... on a windows system it should be white or white with a i-beam braket but your screen looks as if you have dropped out of the active window somehow.

[Thomas_Kyhn]

It's macOS 10.12.2; no virtual environment. The second screenshot is actually of a video I recorded of the issue, which is why the cursor is visible at all; it isn't in the first screenshot – for some reason it's left out when you take a screenshot on macOS.

[ankushr40215001]

Could you please test this for me:

Just minimize your Muse window and then try selecting the text.

Let me know if it works this way.

[Thomas_Kyhn]

How do you mean – select the text?

[ankushr40215001]

I am sorry I mean selecting the desired font.

[Thomas_Kyhn]

Oh, OK. I'll try that.