can't deauthorize adobe digital editions

[beckyw8451769]

I have a macbook pro and when I try to open an acsm file I get an error message.  I read online to deauthorize and reauthorize ADE, however, I keep receiving a message that I cannot deauthorize and to try later.  Does anyone know how I can deauthorize it?  If not, how do I complete remove ADE from my mac so that if/when I reinstall it, it asks me to authorize, instead of pulling up my authorization info.

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[xtine4329]

I have exactly the same issue.  Mac laptop.  Have changed password to make sure there's no issue.  I get a screen that says, "Cannot deauthorize, please try again later."   ADE is totally inaccessible.  Advice, please!

[karenfloydpianoplayer]

I get the same thing! Won't let me deauthorize.

[cyrinac38006526]

Same issue here!!

[geoffb20488620]

Same issue with me. Still no suggestions??

[cannadutch]

I have the same problem with my PC. I tried to delete the adept key (as suggested in the support files) but it won't let me.

[KARSCHA]

METOO!