Lightroom setup file does not open.

[tomj81837175]

OK - so I did the recent update to LR 6 - and then following directions restarted my computer - when I tried to access LR again I got that api - message.

I googled it - found instructions to fix it - none of the instructions work.

I do not have the original diskette I used to download LR when I first installed it - it is at another location a few states away - and I will not have access to it for a few weeks.

So I am looking for a way to fix my issue. People have said this is a Microsoft issue - but why did the latest update on LR cause the issue?

Am I stuck until I can reinstall LR or is there a fix I have not tried to make it work again?

I am using Windows 7 Professional - Service Pack 1 on a laptop.

[Akash Sharma]

Hi Tomj,

You can download Lightroom 6 from this link Install Photoshop Lightroom and then update it to latest version following Keeping Lightroom Up-to-Date 

Once done refer the link Error :api-ms-win-crt-runtime-l1-1-0.dll is missing  and let us know if that helps.

Regards,

Akash

[tomj81837175]

OK so I do this right - do I "run" or "save as" when I go to install LR 6? I tried to "run" but then it asked what program did I want to use to open it - since I did not know I just canceled it.

Can you please tell me the steps I should follow as I think this might fix my problem - keep in mind I am no where near a tech geek to know all the ins and outs of doing this kind of thing.

Thanks

[Akash Sharma]

I am moving this discussion to Downloading, Installing, Setting Up so that experts can assist you with installation query.

~Akash

[Jeff A Wright]

Tomj81837175 you can find detailed steps on how to download and install Adobe applications, including Lightroom, at How to download, install, and activate Adobe applications .

When downloading the software you will want to save it to your computer locally.  Once the download is complete you can then begin the installation process.  Additional details can be found at How to download, install, and activate Adobe applications .

[tomj81837175]

I appreciate the link but it will not let me open it - says I am not authorized to see it.

[tomj81837175]

And when I go to the LR page to download Lightroom_6_LS11 - it downloads but then asks what program to open it - and no matter what I try it will not open the file.

[Jeff A Wright]

Tomj81837175 can you please post a screen shot of the error you are seeing?  You can find details on how to post a screen shot at FAQ: How do I capture and post a screen shot or video?