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Muse will not recognise FTP details

Community Beginner ,
Jan 12, 2017 Jan 12, 2017

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I uploaded a new site built in Muse to my web host - I have made changes to the site and want to re- upload but even though all the details are still the same I get an error message saying that details are not correct. Even when I try and input the user and password again it still tells me they are not correct - and they are.

Any ideas...

Screen Shot 2017-01-12 at 12.35.52.png

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correct answers 1 Correct answer

Community Beginner , Jan 12, 2017 Jan 12, 2017

An hour later and now its working - didnt change anything!!

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Community Beginner ,
Jan 12, 2017 Jan 12, 2017

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An hour later and now its working - didnt change anything!!

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LEGEND ,
Jan 12, 2017 Jan 12, 2017

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did you have some other ftp software still running ? on most host servers you can only log in one account at a time so having say filezilla going will stop the log in of Muse

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Community Beginner ,
Jan 12, 2017 Jan 12, 2017

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Hi - no nothing else running

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Adobe Employee ,
Jan 12, 2017 Jan 12, 2017

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Have you selected PASV as the FTP mode in FIle > Upload to FTP host?

Thanks,

Preran

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Jan 12, 2017 Jan 12, 2017

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James Wildman wrote:

An hour later and now its working - didnt change anything!!

So you mean it is working for you now?

-Ankush

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