ADE stops responding before library ebook downloads or as soon as I try to move ebook to Kobo

[aliceg58346739]

Hi! I've been using ADE to transfer Overdrive ebooks from the Toronto Public Library to my Kobo since I received it few weeks ago, but today when I tried to download an ebook from the library website it started the download, but when the progress bar reached the end it froze and the program stopped responding. I have tried closing the program and retrying the download several times and the same thing happens.

When I re-open ADE after force closing it I do see the ebook I was trying to download, sometimes multiple times, so I have attempted to transfer it to my Kobo, however ADE stops responding as soon as I start the transfer. I have tried to transfer both by dragging and dropping and by right-clicking the title in my library.

I tried uninstalling ADE using the default uninstaller and reinstalling it, and got the same result. I tried uninstalling ADE using Revo Uninstaller so that absolutely everything to do with the program was removed, then reinstalling it, and got the same result. I tried opening this ebook and ADE also stopped responding. I tried removing this ebook from ADE and redownloading it from Overdrive, but I run into the same problem.

I'm running Windows 10 and my Kobo is the Kobo Aura.

[alanq17203857]

This same problem seems to have existed for a long time.  In spite of many posts of it, I have not seen a single post that explains what is wrong, only a work around using Calibre.  I wonder what Adobe thinks of using Calibre to remove DRM because ADE couldn't.

Tech support is useless.  The one I talked to said he could not answer it, but if I posted it to Forums, I would have an answer within a few hours.  Try telling that to posters who have waited years without an answer.

If the only legal software doesn't work and Adobe refuses to help, what can we do?  I guess use Calibre and break the copyright law?