Out of town..need help with getting Lightroom to new computer. Don't have serial numbers with me.

[Guest]

   I am currently out of town due to family stuff and have purchased a new computer(laptop). On my old laptop I have Photoshop 5 and Lightroom 3/5. I didn't bring my software with me other than somehow I did bring Lightroom 5 upgrade with me. Problem is I installed the 5 and it wants my Lightroom 3 serial number which I don't have with me. Is there a way to find the number on my old computer? I also have Photoshop 5 on my old computer but don't have software with me. I don't want to have to purchase these again but need them on my new computer.

[gener7]

If you registered your Lr 3 with Adobe, your serial number is in your Adobe account under "My Products" or chat with Customer Care.

Contact Customer Care and see if they can find it.  If not, ask if there's a way to unlock the upgrade.  Challenge Code system.

If you have an email from Adobe for Lr 3, that's another place to look.

Worse comes to worse, upgrade to Lr 6 using Lr 5's serial as the qualifying product. You can purchase online and get it now.

Download and install Lightroom 6 (Single App license)

Gene

[Guest]

My problem....

     I had a different Adobe id but I don't have the email account I had before and can't remember the password. I'm out of state right now and might have it written down somewhere at home but don't know when I'll be going back since I'm taking care of a family member right now. I would purchase Lightroom 6 but I don't think it will take my serial number from Lightroom 5 since it won't let me use 5 because I don't have Lightroom 3's serial number with me. I'm so disgusted with Adobe since they don't want to talk to you to help with their products.

[gener7]

I'm very sure you can use the serial from 5 to upgrade to 6. When I used Photoshop, the CS4 upgrade number worked for CS6.

They won't ask for 3 after you entered 5.

If you want to be sure, just call Sales tomorrow.  800-585-0774

[Just Shoot Me · Accepted solution]

Go to C:\ProgramData\Adobe\Lightroom and look for a file named Lightroom 3.0 Registration.lrreg. Open  it with a Text editor and the LR 3 serial number is list as Serial_number = "xxxxxxxxxxxxxxxxxxxxxxxx".

It will also be in the LR 5 Reg file as original_serial_number.

[Guest]

   I'm up and running. Thank you so much for the help. Now I need to get to other forum to see about Photoshop.

[paulah45003291]

Would anybody know the Mac equivalent for the serial number location?

[dj_paige]

Where to find preference files for Adobe Photoshop Lightroom 5

[paulah45003291]

Thanks so much

I can't find any lightroom 5 reference - got as far down as the lightroom folder but can't see anything that matches.  But I'll keep looking - thanks for your reply

[dj_paige]

paulah45003291 wrote:

Thanks so much

I can't find any lightroom 5 reference - got as far down as the lightroom folder but can't see anything that matches. But I'll keep looking - thanks for your reply

I'm not a MAC person, maybe that's the problem, but this is too vague for me to understand what you mean.

[Just Shoot Me]

paulah45003291 wrote:

Thanks so much

I can't find any lightroom 5 reference - got as far down as the lightroom folder but can't see anything that matches. But I'll keep looking - thanks for your reply

Not sure what you mean by Reference but in the document link to by dj_paige it right at the bottom of the list for Mac OS X.

Serial number

/Users/[user name]/Library/Application Support/Adobe/Lightroom/Lightroom 5.0 Registration

That is on the Macintosh HD in the Users folder then under your User Name then Library (but OS X doesn't like to display that folder unless you have something like Show all files turned on or Show System file and folder in the Finder preferences) then the Lightroom folder and the File you are looking for is named "Lightroom 5.0 Registration". Open it in a Text editor, Text Edit.app.

[gener7]

In the Finder menu, you can choose Go > Go to Folder and paste or enter the path as well.

[paulah45003291]

Thanks all - sorry if I wasn't specific, I was trying to find the file but could get as far as the lightroom folder, but not see that particular file. But then I did the Go > Go to Folder and pasted and found it that way.  Eureka!

Thanks again