Cannot Cancel ADOBE Creative Cloud account payment option

[yashaswi0803]

I was under impression that every month I should be paying the monthly rental so I saved the card in the site and choose yearly plan, And now I cannot cancel it and there is a cancellation fee for it and which would be half of the payment. And I cannot even delete my credit card information in the account????????????

How can I move further.

[shilpad70791602 · Accepted solution]

Hi yashaswi0803,

Please refer to the subscription terms for cancellation fee:

http://www.adobe.com/misc/subscription_terms.html

If you cancel within 14 days of your order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

If you need further information, please contact us via http://helpx.adobe.com/contact.html.

Regards

Shilpa

[busuyia49438538]

A customer should not be automatically enrolled in an auto-renewal of a yearly contract. Clearly your terms and conditions need to be revised. Now lots of people will be stuck in the contract of a product they might not need anymore