Missing soundtrack message in Adobe clips

[isabel.talensmartin]

I am getting a Missing soundtrack message in Adobe Clip, despite the music appearing in the Adobe Clip albums. The music I have is my own, uploaded in my itunes account from CD, and now downloaded in my Iphone in Music. So the music I am trying to use is definetely downloaded in the iphone and not from a streaming services.

I can play the tracks in Clips without problems but when I click to Add, I get a message of Missing soundtrack.

Without my own music this app is pretty useless. What can be done?

Thanks

regards

Isabel

[petergaraway · Accepted solution]

Hi Isabel,

Sorry for the troubles. There's a few things you can try. Please let us know how it goes!

A:

1. Sign out Clip and quit the app > Sign back in to Clip > See if it works

If that does not resolve the issue please try

B:

1. Uninstall the app and re-install it. Make sure to wait until all of your projects and media is synced before proceeding.

If that does not resolve the issue please try

C:

1. Sign out Clip and quit the app

2. Launch Clip and create a new Adobe ID from the Welcome Screen

3. Within the new account, create a new project and attempt to add a song from your iTunes library – If a song is added successfully, sign out of current account and sign back into Clip with your primary Adobe ID and attempt to add a song from your iTunes library.

[isabel.talensmartin]

Option C worked to perfection!!! Thanks so much. I have spent hours trying to fix this. Very, very grateful!

regards

Isabel

[petergaraway]

Great to hear Isabel.

Happy Editing!