Combining PDF Files

[larryhwoodall2]

When I try to combine PDF files the service shuts down and I am told I will be contacted when a solution is found but this has been happening for 2 days.  Any suggestions?

[kglad]

open your acrobat and click help > repair installation and retry.

if that fails, reset your preferences -  https://forums.adobe.com/thread/1595848?start=0&tstart=0

[moved from Adobe Creative Cloud to Editing & Exporting PDFs]

[Karl Heinz Kremer]

Which version of Acrobat are you running and on what operating system? Does this happen with all files?

[larryhwoodall2]

Acobat DC Pro

[larryhwoodall2]

It happens with all files, but now nothing works.

[kglad]

did you repair install?

did you reset preferences?

[larryhwoodall2]

I repaired the install, it did not work.  I could not reset the preferences because I could not find them.

[kglad]

what's your os?

[larryhwoodall2]

Windows 10

[kglad]

uninstall (including preferences) using the uninstalling

clean per Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

restart your computer

reinstall acrobat