Canon 5D Mark IV, Lightroom CC (2015.6) & Camera Raw 9.6

[MatthewG-28]

Lightroom CC (2015.6) fails to import .CR2 images from my Canon 5D Mark IV. When going through the import process I see "Preview unavailable for this file" while beginning the import process.

After hitting the Import button, another dialog says, "The files cannot be opened by Lightroom."

I am able to open (and view) the files in Bridge and in Camera Raw.

Am I doing something incorrectly?

[JP Hess]

That camera requires Lightroom CC 2015.7 as a minimum. The current update is Lightroom CC 2015.8. I would suggest that you install the latest. You might find some valuable information in this article abou dual pixel support:

Working with Canon Dual Pixel raw CR2 files in Camera Raw and Lightroom

[MatthewG-28]

Thanks for that quick response. As a Desktop Apps subscriber (US Gov't Licensee) there doesn't appear to be a way to do this - I'm not sure why. The App (and the Adobe Creative Cloud app) aren't saying there are updates available. Next steps for that?

[John Waller · Accepted solution]

Try Available updates not listed for Adobe Creative Cloud applications

[MatthewG-28]

Thanks. Turns out I had to download a new package from the Licensing Web Site.

[Mitocondrio]

I'm having the same problem as you, how do I fix it? Can you give me any suggestions? Where he downloaded the new version.

[melodyj53297208]

hello!! I'm having this exact problem too!! very painful as i am googling everywhere and still can't seem to find a resolution, i have CC installed, and new versions of PS and Lightroom and RAW and stilll not importing to lightroom, would be amazing if you could help me out with some advice!!! Please!

[mikek24601]

I just installed the latest stand alone version of Lightroom and am also looking for a way to use the RAW files from my 5D iv. Could someone who found the appropriate update, please post the link. Thanks!

[John Waller]

Which version of Lightroom are you running?

In Lightroom, click Help > System Info and look at the first line in the white box.

[mikek24601]

Version 6.0 standalone version. Purchased on a CD.

[John Waller]

Update to 6.12 released in the last 24 hours.

Download from Download Photoshop Lightroom

Click > Adobe Photoshop Lightroom 6 to reveal the download links.

[zumpido]

be carrefull ! 

With Dual Pixel activated : you need first use CANON DPP and export your work in TIFF