Trying to deauthorize account - adobe digital editiona

[daniz6493864]

I downloaded the newest version of adobe digital editions. I am trying to open an epub book borrowed from the public library and I receive the message "E_ACT_NOT_READY". I then follow instruction to deauthorzie my account by hitting command +shift + D. I enter my password and receive another message that says "Cannot deauthorize account. Try some time later" I have tried uninstalling and reinstalling the software, I have tried chatting with online support and nothing is working.

[Nanaky]

Windows:

    Close all applications.

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

    Select the Adept key.

    Choose File > Export.

    In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Close the Registry Editor.

    Open Adobe Digital Editions and reauthorize.

Macintosh:

    quit Adobe Digital Editions.

    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

    Open Adobe Digital Editions and reauthorize.