"Retrieving your information" bug, when trying to sign.

[MarioLennon]

Hello.

I used to put facsimile in Acrobat pro, and it was perfect.

Click "fill&sign" then sign and pick up the image with signature and stamp.

Now, when i'm opening "fill&sign" on the panel on the right, the window freezes with "Retrieving your information" and nothing happens (screenshot is attached).

Then when i'm trying to sign and clicking "Sign", loading status (squares) also freezes without further changes.

Could you please support on this?

Thank you.

[Tariq Dar]

Hi MarioLennon,

Are you still experiencing this issue? If you are still experiencing this issue via Reader DC, you may also access this service via browser: https://cloud.acrobat.com/fillsign

Please let us know if that helps.

-Tariq Dar