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Hello, all of a sudden I am unable to open Photoshop CS5 on my Windows 8.1 64-bit laptop. It has always worked fine up until about a week ago. I tried uninstalling recent updates, running it in compatibility mode, deleting Photoshop preferences, and a couple of other things recommended by Adobe in addition to uninstalling all of the Creative Suite programs and reinstalling them. I still cannot get it to work. The splash screen pops up and it seems to be loading, then at the "initializing" point I get a Windows popup that says, "Adobe Photoshop CS5 has stopped working A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available" It includes a "close program" button. Does anyone have any suggestions? Thank you for any help, I have been tearing my hair out for days trying to fix this.
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Have you tried looking in the event viewer?
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Hello Wade, thank you for the reply. I looked at the event viewer, but have no idea what any of this means. Here is what it says about the most recent failure to launch:
- System
- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2017-01-12T02:34:07.000000000Z
EventRecordID 70128
Channel Application
Computer Penelope
Security
- EventData
Photoshop.exe
12.0.4.0
4d9d8f8e
ntdll.dll
6.3.9600.18438
57ae642e
c0000374
00000000000f1b70
488
01d26c7c3f8e56f0
C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\Photoshop.exe
C:\Windows\SYSTEM32\ntdll.dll
96908731-d86f-11e6-8327-c454446b994d
This is meaningless gibberish to me, so if you can enlighten me, I would be thrilled. Thank you!
Barbara
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Hi Carrot,
Please go to the Control Panel, and then Programs and Features. And please select Microsoft Visual C++ 2012, 2013 and repair it. Restart the computer, and then let me know if the application works.
Regards,
Sahil
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Hello Sahil,
Thank you for the suggestion! I did the repair of Microsoft Visual C++ 2012, but do not have 2013 and restarted. I also have 2008 & 2010, but they don't have a repair option. Unfortunately, Photoshop still won't start & I am getting the same message from Windows.