Hyperlink works in InDesign, but not in exported PDF

[kellies50617532]

This is a twofer.

1)  I have a hyperlink that will take the user to an informative online video. When I check in the hyperlink panel the link is a green light, no problems. I click the green light and get whisked right to the functioning webpage. However, once I export the interactive PDF and test the link, I keep getting a a page that says the content is expired or timed out. However, if I go right back to the InDesign document, the link and online video are fine. Is there anything I can do to fix this? All the other hyperlinks are working fine from both InDesign and PDF.

2)  The images in the exported PDF look like crap. I have adjusted resolution, checked the original images, etc and everything is fine, but the exported images look bad. I have tried exporting multiple times with different settings, and the attached images are as good as it gets. I have tried just exporting as an epub and the images look great, but the hyperlinks that are telephone numbers don't work at all that way. If there is a setting I can use for the epub that makes all the hyperlinks work, I would like to use that, but if I have to use a pdf, what do i need to do to get the images to look better?

Thanks everyone!

[Mike Witherell]

What specifically are all your PDF export settings? What Acrobat version compatibility? What color model? What PPI and compression setting?

[Mike Witherell]

It looks as if the compression is set to low quality. Try at least medium or high quality. For an online PDF, I would go no lower than 110 ppi for onscreen clarity of detail.

[Mike Witherell]

What version of InDesign are you working with? What OS?

[John Mensinger]

And, how are you viewing the PDF?

[kellies50617532]

Sorry for the delay in response.

I am using the Interactive PDF when I export, here are screenshots of the settings.

Here is my OS and Indesign settings

And I am viewing the PDF through Adobe Acrobat.

[Sandee Cohen]

Could there be an object like a movie or button or something that is over the hyperlink. That can cause a problem when exported.

[kellies50617532]

Nope, no videos are included in the document itself.

[Sandee Cohen]

Would it be possible to post the ID document and the PDF. You can strip out any sensitive information.