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ELEMENT 3D Raytrace Does Crash AE

New Here ,
Dec 09, 2016 Dec 09, 2016

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Hello I have a problem with ELEMENT 3D (VIDEOCOPILOT), when I do I enable the Raytrace option in AMBIENT OCCLUSION  after effects crashes with error (element has encountered an unrecoverable error). I've already ADDED my gpu (980Ti) in the list of supported GPU, but the problem persists. I have tried various versions of after effects and I have updated all of the GPU drivers, I have also tried to use different version of the driver, without success.

Can you help me please?

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LEGEND ,
Dec 09, 2016 Dec 09, 2016

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This has nothing to do with AE's GPU settings. E3D uses its own routines. The rest you just have to figure out. there's no general recipe here and you have not provided any useful info about your system, version of AE, driver versions etc, anyway, so nobody can even guess which knobs to turn and which levers to push.

Mylenium

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New Here ,
Dec 09, 2016 Dec 09, 2016

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Raytrace uses CUDA GPU, in fact it has always worked. Now it stopped working and I tried it on several computers.

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Adobe Employee ,
Jan 17, 2017 Jan 17, 2017

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Hi pullecalo,

I don't see any answers yet for you. Did you find a solution yet? If so, what helped you?

Thanks,
Kevin

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Explorer ,
Mar 10, 2017 Mar 10, 2017

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Kevin I feel bad for you. You have the worst job here, going around on every forum post asking if people find their solution yet. I hope you get a promotion soon buddy. 😃

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Adobe Employee ,
Mar 10, 2017 Mar 10, 2017

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Hello Code One Films,

It's OK! We just want to make sure everyone's doing OK and that all the right issues are filed. Thanks for checking in on me.

Regards,
Kevin

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