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Trying to open Photoshop CC 2017 which had been working fine until recently. Now i keep getting the message - Adobe Photoshop CC 2017 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. does anyone have any ideas what i can do to get it working again please???? thanks
Your Windows Event Viewer should list the faulting module that's causing your crash. Often it's caused by a missing or corrupted Windows DLL file.
Lavasoft's Web Companion plugin is a known conflict with Adobe products. Uninstalling Lavasoft and its related DLL files fixes that problem.
Photoshop crashes with Lavasoft Chrome extension installed
If you don't have Lavasoft, update your graphics drivers.
Nancy
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Hello. You posted this question in the non-technical forum lounge. I'll move it over to the Photoshop forum so that you can get an answer.
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Please post the details in you Photoshop crash report
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Source
Adobe Photoshop CC 2017
Summary
Stopped working
Date
17/01/2017 13:28
Status
Report sent
Description
Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 18.0.1.29
Application Timestamp: 583e911d
Fault Module Name: LavasoftTcpService64.dll
Fault Module Version: 2.3.4.7
Fault Module Timestamp: 555dc671
Exception Code: c0000095
Exception Offset: 0000000000008902
OS Version: 10.0.14393.2.0.0.768.101
Locale ID: 2057
Additional Information 1: bfef
Additional Information 2: bfef348dfc3144f4211de2095b9089eb
Additional Information 3: aa5c
Additional Information 4: aa5cc194c9e535f8ba39d80cc627eacd
Extra information about the problem
Bucket ID: 0c5ed272dc2581c42f39e737c5355ae1 (120659045043)
is this correct??
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The source of your problem is Lavasoft:
Fault Module Name: | LavasoftTcpService64.dll |
Uninstall Lavasoft and all its related DLL files.
Photoshop crashes with Lavasoft Chrome extension installed
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Your Windows Event Viewer should list the faulting module that's causing your crash. Often it's caused by a missing or corrupted Windows DLL file.
Lavasoft's Web Companion plugin is a known conflict with Adobe products. Uninstalling Lavasoft and its related DLL files fixes that problem.
Photoshop crashes with Lavasoft Chrome extension installed
If you don't have Lavasoft, update your graphics drivers.
Nancy
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I uninstalled Lavasoft several weeks ago but still got the error saying Adobe Photoshop CC 2017 has stopped working. I did a search for any file or subdirectory containing the word lavasoft and found 6 subdirectories and 4 files with that name. After removing all these items, Photoshop CC2017 started and appears to be working normally.
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I alos have Photoshop CC2017 and Lightroom CC2016 on a Windows 10 system. Lightroom works OK. When I start Photoshop from either the Creative Cloud dialog box or from the Icon on my desktop, just after the initial screen opens, I get an error box saying “Adobe Photoshop CC 2017 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available”. My Creative Cloud dialog box shows Photoshop CC (2017). I copied Photoshop 2015.5 from a backup hard drive and it works normally.
I uninstalled and reinstalled Photoshop CC2017 two times and when I open the reinstalled program, I get the same error.
Next, I uninstalled Photoshop, ran the Creative Cloud Cleaner Tool, reinstalled Photoshop and got the same error.
I have the latest video driver.
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Did you read Reply #4 in this discussion?
What does you Windows Event Viewer say is the faulting module?
Nancy
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You need to look at the crash reports for your CC 2017 crashes to find out what module is failing...
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I get an error box saying “Adobe Photoshop CC 2017 has stopped working. A problem caused the program to stop working correctly.
When you get that message there is a crash report generated you need to look at the details to see what the failing module is. Please pots the details in that report.
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uninstalled Lavasoft several weeks ago but still got the error saying Adobe Photoshop CC 2017 has stopped working. I did a search for any file or subdirectory containing the word lavasoft and found 6 subdirectories and 4 files with that name. After removing all these items, Photoshop CC2017 started and appears to be working normally.
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Yes you needed to do that search....
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Yep and the search was successful. I found 10 items to remove.