Hi, Trying to open Photoshop CC 2017

[benr65392312]

Trying to open Photoshop CC 2017 which had been working fine until recently. Now i keep getting the message - Adobe Photoshop CC 2017 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. does anyone have any ideas what i can do to get it working again please???? thanks

[Barb Binder]

Hello. You posted this question in the non-technical forum lounge. I'll move it over to the Photoshop forum so that you can get an answer.

[JJMack]

Please post the details in you Photoshop crash report

[benr65392312]

Source

Adobe Photoshop CC 2017

Summary

Stopped working

Date

‎17/‎01/‎2017 13:28

Status

Report sent

Description

Faulting Application Path:    C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Problem signature

Problem Event Name:    APPCRASH

Application Name:    Photoshop.exe

Application Version:    18.0.1.29

Application Timestamp:    583e911d

Fault Module Name:    LavasoftTcpService64.dll

Fault Module Version:    2.3.4.7

Fault Module Timestamp:    555dc671

Exception Code:    c0000095

Exception Offset:    0000000000008902

OS Version:    10.0.14393.2.0.0.768.101

Locale ID:    2057

Additional Information 1:    bfef

Additional Information 2:    bfef348dfc3144f4211de2095b9089eb

Additional Information 3:    aa5c

Additional Information 4:    aa5cc194c9e535f8ba39d80cc627eacd

Extra information about the problem

Bucket ID:    0c5ed272dc2581c42f39e737c5355ae1 (120659045043)

is this correct??

[Nancy OShea]

The source of your problem is Lavasoft:

Fault Module Name:

LavasoftTcpService64.dll

Uninstall Lavasoft and all its related DLL files.

Photoshop crashes with Lavasoft Chrome extension installed

[Nancy OShea · Accepted solution]

Your Windows Event Viewer should list the faulting module that's causing your crash.   Often it's caused by a missing or corrupted Windows DLL file.  

Lavasoft's Web Companion plugin is a known conflict with Adobe products.  Uninstalling Lavasoft and its related DLL files fixes that problem.

Photoshop crashes with Lavasoft Chrome extension installed

If you don't have Lavasoft,  update your graphics drivers.

Nancy

[Warren Pearce]

I uninstalled Lavasoft several weeks ago but still got the error saying Adobe Photoshop CC 2017 has stopped working. I did a search for any file or subdirectory containing the word lavasoft and found 6 subdirectories and 4 files with that name. After removing all these items, Photoshop CC2017 started and appears to be working normally.

[Warren Pearce]

I alos have Photoshop CC2017 and Lightroom CC2016 on a Windows 10 system. Lightroom works OK.   When I start Photoshop from either the Creative Cloud dialog box or from the Icon on my desktop, just after the initial screen opens, I get an error box saying “Adobe Photoshop CC 2017 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available”.  My Creative Cloud dialog box shows Photoshop CC (2017). I copied Photoshop 2015.5 from a backup hard drive and it works normally.

I uninstalled and reinstalled Photoshop CC2017 two times and when I open the reinstalled program, I get the same error.

Next, I uninstalled Photoshop, ran the Creative Cloud Cleaner Tool, reinstalled Photoshop and got the same error.

I have the latest video driver.

[Nancy OShea]

Did you read Reply #4 in this discussion?

What does you Windows Event Viewer say is the faulting module?

Nancy

[JJMack]

You need to look at the crash reports for your CC 2017 crashes to find out what module is failing...

[JJMack]

I get an error box saying “Adobe Photoshop CC 2017 has stopped working. A problem caused the program to stop working correctly.

When you get that message there is a crash report generated you need to look at the details to see what the failing module is.  Please pots the details in that report.

[Warren Pearce]

uninstalled Lavasoft several weeks ago but still got the error saying Adobe Photoshop CC 2017 has stopped working. I did a search for any file or subdirectory containing the word lavasoft and found 6 subdirectories and 4 files with that name. After removing all these items, Photoshop CC2017 started and appears to be working normally.

[JJMack]

Yes you needed to do that search....

[Warren Pearce]

Yep and the search was successful. I found 10 items to remove.