Shortcuts and Function keys don't work in PSE-14 with Windows 10

[jimb12201596]

The shortcuts and Function keys will only work once.  If I leave the program, they won't work again unless I close and re-open the program.  Also, the keyboard arrow keys and space bar will not work.  Was there a recent upgrade to Windows 10 that might cause this?  I didn't have the problem a month ago.  Thanks.

[anweshac54391914]

Try resetting Preferences once. To do so,

Go to Edit > Preferences

Click on Reset Preferences on Next Launch.

Now try re-launching Photoshop Elements Editor.

Thanks,
Anwesha

[jimb12201596]

Thanks for the reply.

Sorry, but I wasn't clear.  I'm having this trouble in the Organizer, not the Editor.  The Organizer doesn't have the Reset Preferences on Next Launch.  Any suggestions?

Thanks.

[anweshac54391914]

Sorry for the confusion.

Did you try rebooting your machine once?

If not, please do so. Let us know if problem still exists.

Thanks,

Anwesha

[jimb12201596]

Yeah.  It happens each time I turn on the machine.  Any other thoughts?

Thanks.