Rotate tool unusable when opening files on my Cintiq 13 HD

Report · Jan 18, 2017

Hello Adobe Community!

My rotate tool is unusable when i open or create files on my Cintiq 13 HD screen

My scrubby Zoom is also unusable

However when I open or create files on my main computer screen the rotate tool works

Once the file is created or opened on the main screen, rotation works on both screens,

however any files created or opened on my Cintiq 13 HD will not support the rotation feature...

Here is an example:

the Cintiq is not a Cintiq companion

and I also have my card enabled

I have:

Updated the graphics card driver

reinstalled PS

reinstalled my Wacom tablet Driver

yet the problem persists

I am running on 64 bit windows 10

Please Help!

- Thank-you for your time!

Report · Jan 18, 2017

What are your Preferences > Performance settings?

Report · Jan 18, 2017

Another thought, how are you trying to use Scrubby zoom? Are you using onscreen keyboard, bluetooth keyboard? Or does the HD have an Alt key?

Report · Jan 19, 2017

Hello Trevor

Thanks for the reply

In this video you can see my open CL is on

but the image would not rotate or perform scrubby zoom

(I am using Alt+ space on the the key board to zoom)

however once I open the exact same image on my larger screen

it is able to rotate and zoom...

- Andy

Adobe Community