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After update to 2017: After Effects won't open .AEP files

Community Beginner ,
Dec 14, 2016 Dec 14, 2016

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The run down:

After upgrading to After Effects 2017 I can't open a .aep file by clicking on it.  What I can do is open a blank AE project then import the original file and can work from there. So obviously the file doesn't seem corrupted.  However, the video files that I am working on a pretty complex and I need to reset up my many compositions every time I want to work on it (i.e: find the correct ones and drag them out into tabs).

Is this an issue with the After Effects latest build? Is anyone else experiencing this?  If it is something that just got switched on my version, how do I fix it?

Any help is appreciated.

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New Here ,
Dec 17, 2016 Dec 17, 2016

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Problem signature:

  Problem Event Name:    APPCRASH

  Application Name:    AfterFX.exe

  Application Version:    14.0.1.5

  Application Timestamp:    58259e6c

  Fault Module Name:    atio6axx.dll

  Fault Module Version:    6.14.10.10179

  Fault Module Timestamp:    4c96c2ea

  Exception Code:    c0000005

  Exception Offset:    00000000000bad32

  OS Version:    6.1.7601.2.1.0.768.3

  Locale ID:    2055

  Additional Information 1:    050a

  Additional Information 2:    050a897f5d712690b5199e7ddfc23178

  Additional Information 3:    0339

  Additional Information 4:    03398b5bd13ba00d0e3ec55236c6050d

have the same problem

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LEGEND ,
Dec 20, 2016 Dec 20, 2016

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What is your system's hardware? Do you have an AMD processor or Intel?

What OS do you have?

Can you open a project by going File>Open?

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Community Beginner ,
Dec 20, 2016 Dec 20, 2016

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Windows 7 Pro

Intel core i7-4910MQ 2.90 Ghz.

I can open a document using File> Open Recent, any other way says that it is a unrecognized format.

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Adobe Employee ,
Jan 17, 2017 Jan 17, 2017

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Hi JQuinn101,

Did you ever solve this issue?

Thanks,
Kevin

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Community Beginner ,
Jan 18, 2017 Jan 18, 2017

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No. I have just accepted that I will have to import the files for now.  I have tried everything.

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LEGEND ,
Jan 18, 2017 Jan 18, 2017

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is it this problem? Re: AE 2017 won't open .aep files - if it is, try the suggestion by the handsome fellow

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Community Beginner ,
Jan 19, 2017 Jan 19, 2017

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I followed the steps for the Run command, and it couldn't find any .aep files.  which is weird.  I tried to follow the steps for the Registry correction, but I'll admit I don't really understand the registry as well as I could and don't know where to start.

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LEGEND ,
Jan 19, 2017 Jan 19, 2017

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I followed the steps for the Run command, and it couldn't find any .aep files.  which is weird.

do you mean set association could not find aep files?

I tried to follow the steps for the Registry correction, but I'll admit I don't really understand the registry as well as I could and don't know where to start.

definitely don't go there if you are not familiar the slightest with it. this is a big step

try this - add a new user in user accounts and see if login with this user and using Ae solves this issue. this is also a dramatic step because all your setting of your OS will be fresh.

OR - instead of both of these steps and especially if you are not sure what to do - try contacting support and solve this issue with a support agent via remote desktop and skype. Contact Customer Care I have done this a few times where CC software problems got the best of me

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Community Beginner ,
Jan 19, 2017 Jan 19, 2017

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I'll have to contact customer care than.  My computer is a work computer, and the permissions will not allow me to make a new login.  Thanks for the pointers. I'll update if I can get it to work.

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People's Champ ,
Jan 19, 2017 Jan 19, 2017

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LATEST

I & others occasionally have the same issue with Illustrator, double clicking image files.  I don't usually double click AE projects to open them so I couldn't say if problem is the same.  But the fix for Illustrator is to open task manager and look for multiple instances of Adobe processes running. End those processes and and it (illustrator) works again until it doesn't.

I too have accepted the workflow.

Whoever's steering Adobe is like an incompetent sea captain. Navigating at sea if your just a hair's width fraction off course but continue on anyway without correcting, eventually you will wind up thousands of miles off course.  Adobe continues on without correcting and is headed for disaster.

BTW, it makes no sense to me why you have to re-set-up all you compositions.  For one thing the open compositions (tabs) get saves with the project file. And secondly whether you double click the .aep file or open it from the AE file menu should have no effect on the state of the project when it opens.

I'm just sayin'

~Gutterfish

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