Flash Player fails to install - OS X 10.11.6

[danielm89980687]

I am running into the same problem, I click notify of updates, it downloads. at 50% begins installing. After reaching 54% it fails with no info as to the cause.

I am running an early 2008 mac pro, OS X El Capitan version 10.11.6

[_maria_]

Hi danielm89980687 ,

I branched your post to a new topic.  The OP of the topic you posted to has a Windows system.  Since you have OS X, you're issue is most likely not the same.  Please read through the FAQ Where do I find the Flash Player installation log on the Macintosh?  and configure your system to capture the various requested log files.  Run the installer again until it stops.  Take a screenshot of the installer dialog window (see How do I attach a screenshot?). Upload the 4 log files (Adobe_ADM.log, Adobe_GDE.log, install.log, and FlashPlayerInstallManager.log) and the screenshot to cloud.acrobat.com/send using the instructions at How to share a document .  Post the link to the uploaded files in your reply.

--

Maria

[danielm89980687]

Install.log retains nothing on the install, FlashPlayerInstallManager.log has the following, and what stands out is that "Unable to launch FPInstallHelper. Launch path not accessable"

2017-01-19 13:25:09 -0800   IM: NPAPI 24.0.0.194 ---------- log start ----------

2017-01-19 13:25:09 -0800   VM: All install checks pass

2017-01-19 13:25:09 -0800   IM: You may need to restart your browser to use this version of Flash Player.

2017-01-19 13:25:09 -0800   IM: [install started]

2017-01-19 13:25:09 -0800   RA: Unable to launch FPInstallHelper. Error = 'launch path not accessible'

2017-01-19 13:25:09 -0800   RA:

Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/FPInstallHelper':

{

    NSFileCreationDate = "2016-12-16 21:46:56 +0000";

    NSFileExtensionHidden = 0;

    NSFileGroupOwnerAccountID = 0;

    NSFileGroupOwnerAccountName = wheel;

    NSFileHFSCreatorCode = 0;

    NSFileHFSTypeCode = 0;

    NSFileModificationDate = "2016-12-16 21:46:56 +0000";

    NSFileOwnerAccountID = 0;

    NSFileOwnerAccountName = root;

    NSFilePosixPermissions = 2541;

    NSFileReferenceCount = 1;

    NSFileSize = 27200;

    NSFileSystemFileNumber = 1844653;

    NSFileSystemNumber = 16777217;

    NSFileType = NSFileTypeRegular;

}

2017-01-19 13:25:09 -0800   RA:

Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T':

{

    NSFileCreationDate = "2017-01-19 02:54:52 +0000";

    NSFileExtensionHidden = 0;

    NSFileGroupOwnerAccountID = 0;

    NSFileGroupOwnerAccountName = wheel;

    NSFileModificationDate = "2017-01-19 21:25:09 +0000";

    NSFileOwnerAccountID = 0;

    NSFileOwnerAccountName = root;

    NSFilePosixPermissions = 449;

    NSFileReferenceCount = 9;

    NSFileSize = 306;

    NSFileSystemFileNumber = 1708849;

    NSFileSystemNumber = 16777217;

    NSFileType = NSFileTypeDirectory;

}

2017-01-19 13:25:10 -0800   IM: [install failed: 30]

2017-01-19 13:25:10 -0800   IM: Install failed with error code: 30.

2017-01-19 13:25:10 -0800   IM: NPAPI 24.0.0.194 ---------- log end ----------

[_maria_]

Thank you.  The installation is failing due to a known bug that we are working on a fix for.  The bug only reproduces in certain conditions when using the online installer.  Please use the offline installer posted at the bottom of the Installation problems | Flash Player | Mac page in the 'Still having problems' section.

[danielm89980687]

Thank you, this worked great

[_maria_]

You're welcome.