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When starting a new recording, red recording frame shows, but gray box with Settings/Record/Cancel does not

New Here ,
Aug 12, 2008 Aug 12, 2008

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I've been using my Captivate 3 successfully for many moons now. However, now when I go to create a new recording, I choose Custom size/Full Screen/Application. The red recording box appears, but the corresponding pop up box that allows users to select which program to record, which mode (manual/full motion) to use and the "record" button does not show up. I've uninstalled and reinstalled Captivate 3. I've downloaded all the updates. I am stuck. To escape the red box, I must right-click on Captivate in the Windows taskbar and exit the program. Please help. I am getting behind on my work. My environment has not changed (that I am aware of). I cannot think of what may have happened to cause this, but I could use any suggestions you have. I work remotely and feel like I'm living on an island called "Technology Hell".
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correct answers 1 Correct answer

LEGEND , Aug 12, 2008 Aug 12, 2008
Hi there

It may be that you need to reset your Captivate settings file.
The thread linked below should help you accomplish that.
Click here to read the thread

Please let us know if that helps or not.

Cheers... Rick

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LEGEND ,
Aug 12, 2008 Aug 12, 2008

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Hi there

It may be that you need to reset your Captivate settings file.
The thread linked below should help you accomplish that.
Click here to read the thread

Please let us know if that helps or not.

Cheers... Rick

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New Here ,
Aug 12, 2008 Aug 12, 2008

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Rick - Thank you so much!!

Not only are you an awesome instructor (was in your class in Houston), but you have just saved me! This worked immediately and perfectly. I can't thank you enough as no one else in my company is familiar with Captivate and when I get stuck, I have nobody to whom I can turn. You are my hero today. Thanks so much. Julie

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