Flash Player Not Updating on 10% of machines

[frank_mcgovern]

I have mms.cfg on all machines in the company with the following triggers:

AutoUpdateDisable=0

SilentAutoUpdateEnable=1

However, about 10% of our Windows 7 machines are not updating. Most are updating very quickly after a release.

The versions that are not updated span a few old versions too.

• 20.0.0.267
• 21.0.0.242
• 23.0.0.162
• 23.0.0.207 (majority are this version)

I can remote in to the machines and see the mms.cfg file in the proper folder (%WINDOWS%\System32\Macromed\Flash)

Here is the error logs from one of the machines:

2017-1-19+2-12-0.633 [error] 1222 1060

2017-1-19+3-12-0.566 [error] 1222 1060

2017-1-19+4-12-0.548 [error] 1222 1060

2017-1-19+5-12-0.465 [error] 1222 1060

2017-1-19+6-12-0.756 [error] 1222 1060

2017-1-19+7-12-0.549 [error] 1222 1060

2017-1-19+8-12-0.603 [error] 1222 1060

2017-1-19+9-12-0.506 [error] 1222 1060

2017-1-19+10-12-0.549 [error] 1222 1060

2017-1-19+11-12-0.547 [error] 1222 1060

2017-1-19+12-12-0.544 [error] 1222 1060

2017-1-19+13-12-0.724 [error] 1222 1060

2017-1-19+14-12-0.548 [error] 1222 1060

2017-1-19+15-12-0.521 [error] 1222 1060

2017-1-19+16-12-0.505 [error] 1222 1060

2017-1-19+17-12-0.580 [error] 1222 1060

2017-1-19+18-12-2.592 [error] 1222 1060

2017-1-19+19-12-0.610 [error] 1222 1060

2017-1-19+20-12-0.314 [error] 1222 1060

A lot of the machines, however, just look normal in the log and have the latest entries like this:

=O====== M/23.0.0.162 2017-01-19+12-35-13.516 ========

0000 00000044

0001 00000045

0002 00000010 C:\Windows\system32\Macromed\Flash\FlashUtil64_23_0_0_162_ActiveX.exe -Embedding

=X====== M/23.0.0.162 2017-01-19+12-35-40.807 ========

[_maria_]

Hi,

Unfortunately, the log file excerpt doesn't provide sufficient information to troubleshoot. I'd like for you to enable Background Updates verbose logging, let it run for a day or two and then provide the entire FlashInstall.log file.  To enable verbose logging, add SilentAutoUpdateVerboseLogging=1 to the mms.cfg file.  The file will be fairly long, please upload the file to cloud.acrobat.com/send using the instructions at How to share a document and provide the link to the uploaded files, either in this post or via private message.  If via private message, include a link to this discussion topic for reference.

Thank you.

--

Maria