Creative Cloud Activation Failure

[CMUcpdc]

Hello,

My Creative Cloud software was previously working fine, but starting yesterday when I try to open any of our programs I get the message below. This computer is connected to the internet, and I tried all of the suggestions on the Advanced Connectivity Troubleshooting page. I have also restarted the computer and signed in and out of the Creative Cloud, but still haven't found a solution. I would appreciate any help!

[kglad]

did you confirm you can connect to adobe's secure servers?

for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

[CMUcpdc]

Thank you for the response. I followed the first step on the trouble-shooting page to check, and I received this message, "Congratulations! You have successfully connected to Adobe License Management Server".

I also followed the rest of the steps on the troubleshooting page that you linked and none of those steps seemed to solve my problem.

[kglad · Accepted solution]

contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[CMUcpdc]

I tried to do that before, but the forum was my only choice. Thank you for your help! I will chat with them during business hours using your link.

[kglad]

you're welcome.