InDesign CC 2017 Corrupting files when exporting PDFs

[alexh18554016]

This issue has happened to me several times over the last week.

Occasionally when I go to export a PDF of an InDesign file, it will freeze and crash. When I attempt to re-open the document (or any document that was open in any tab when it froze) InDesign will either freeze again or say that there was an issue recovering the document.

The PDF will export but it's a damaged file and can't be opened. I'm not entirely sure if this is an issue with my computer or software.

Any help on this would be great. Thanks!

[Jeff Witchel, ACI]

What Operating System? What version of inDesign?

[alexh18554016]

It's Windows XP and InDesign CC 2017.

[BobLevine]

Not at all likely CC2017 won't even install on XP.

[Jeff Witchel, ACI]

Have the files in question ever be "worked on" on a Mac?

[alexh18554016]

Sorry about misspeaking earlier. It's actually Windows 8.1 Pro with Media Center. (I'm a Mac person and just recently started a new job where they use PCs)

The files have never been worked on by a Mac.

[Geоrge]

Use half-blade method to find and delete bugged page/object

Closure of Indesign when I try to export a file

[SanyamTalwar · Accepted solution]

Hi,

There are multiple factors both internal and external to InDesign application that can lead to document corruption. However, I can take a look and see if the file can be repaired. Please email your InDesign file to corrupt_indesign_docs@adobe.com and I will take a look at the document.

If the file is larger than 10 Mb, you can zip (and password protect) the file and upload to Creative Cloud account (or Dropbox) and send us the document link.

Regards,

Sanyam Talwar