Hello so I have tried tests on multiple documents and the results are the same and can be repeated....whenever I am placing EPS images into my Indesign document randomly the document keeps crashing. It can be on the very first placed image or on the 10th one. I relaunch and continue and it can be the 4th or 5th image the next go around. All the images are UPC barcodes. No barcodes are duplicates. The template has boxes on the master page. I simply click on the indd search box, paste the code number from an excel spreadsheet so indesign can locate it quick...and place the image and move to the next one. I am getting so tired and frustrated after 10 or more crashes a day!
Here is what I have done so far:
Tried different accounts.....same result...crash
Tried different computers....same result...crash
Tried resetting preference file....same result...crash
Tried different preview settings (fast, typical and high)....same result...crash
I would upgrade and try CC but our company won't pay to upgrade at this time.
Any suggestions or ideas?
Thanks
Jeff
Here is the crash report:
| Process: | Adobe InDesign CS6 [11888] |
| Path: | /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6 |
| Identifier: | com.adobe.InDesign |
| Version: | 8.1.0.419 (8100) |
| Code Type: | X86 (Native) |
| Parent Process: | ??? [1] |
| Responsible: | Adobe InDesign CS6 [11888] |
| User ID: | 95814 |
| Date/Time: | 2017-01-20 14:52:20.156 -0600 |
| OS Version: | Mac OS X 10.11.6 (15G1212) |
| Report Version: | 11 |
| Anonymous UUID: | A0D80777-D9F6-1594-F46A-409CEF0C07EA |
Time Awake Since Boot: 260000 seconds
System Integrity Protection: disabled
| Crashed Thread: | 0 Main Thread Dispatch queue: com.apple.main-thread |
| Exception Type: | EXC_BAD_ACCESS (SIGSEGV) |
| Exception Codes: | KERN_INVALID_ADDRESS at 0x0000000000000020 |
| Exception Note: | EXC_CORPSE_NOTIFY |
VM Regions Near 0x20:
-->
| __TEXT | 0000000000001000-0000000000005000 [ 16K] r-x/rwx SM=COW /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6 |
Application Specific Information:
objc_msgSend() selector name: setScrollViewRefForCarbonApps:
Thread 0 Crashed:: Main Thread Dispatch queue: com.apple.main-thread
| 0 libobjc.A.dylib | 0x9a92acaf objc_msgSend + 31 | |
| 1 com.apple.HIToolbox | 0x99d762ff _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36 | |
| 2 com.apple.HIToolbox | 0x99d1e7b0 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1832 | |
| 3 com.apple.HIToolbox | 0x99d1d9c4 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 402 | |
| 4 com.apple.HIToolbox | 0x99d30b6d SendEventToEventTarget + 34 | |
| 5 com.apple.HIToolbox | 0x99ecdc8e ToolboxEventDispatcher + 82 | |
| 6 com.apple.HIToolbox | 0x99ecdbcc HLTBEventDispatcher + 17 | |
| 7 com.apple.HIToolbox | 0x99ecec74 _RunAppModalLoop + 159 | |
| 8 com.apple.HIToolbox | 0x99eceb96 RunAppModalLoopForWindow + 120 | |
| 9 com.apple.AppKit | 0x979d4934 -[NSApplication _doModalLoop:peek:] + 440 | |
| 10 com.apple.AppKit | 0x97bd8b90 __35-[NSApplication runModalForWindow:]_block_invoke + 182 | |
| 11 com.apple.AppKit | 0x979d20ad -[NSApplication runModalForWindow:] + 144 | |
| 12 com.apple.AppKit | 0x97e63414 -[NSSavePanel runModal] + 873 | |
| 13 WidgetBinLib.dylib | 0x00092c95 MOpenFileDialogBase::DoDialog(IDFile*, SysFileList&, short, PMString const*, PMString const*) + 1721 |
14 com.adobe.InDesign.Open Place 0x1e33cef6 GetPlugIn + 27030
15 com.adobe.InDesign.Import Export UI 0x1d8561ba GetPlugIn + 2442
| 16 com.adobe.InDesign.Actions | 0x1b181bc4 GetPlugIn + 19908 | |
| 17 com.adobe.InDesign.Actions | 0x1b171044 0x1b16c000 + 20548 | |
| 18 WidgetBinLib.dylib | 0x000b38d2 MDefaultEH::KeyboardShortcut(IEvent*) + 342 | |
| 19 WidgetBinLib.dylib | 0x000b3134 CDefaultEH::KeyDown(IEvent*) + 68 | |
| 20 WidgetBinLib.dylib | 0x000b3a93 MDefaultEH::KeyDown(IEvent*) + 177 | |
| 21 PublicLib.dylib | 0x01725217 CEventDispatcher::DispatchToEventHandlers(IEvent*) + 599 | |
| 22 PublicLib.dylib | 0x01724cd6 CEventDispatcher::DispatchEvent(IEvent*, IEvent::SystemHandledState) + 24 |
23 com.adobe.InDesign.Application UI 0x1b45e9f4 GetPlugIn + 282340
24 com.adobe.InDesign.Application UI 0x1b45cd00 GetPlugIn + 274928
| 25 com.apple.HIToolbox | 0x99d762ff _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36 | |
| 26 com.apple.HIToolbox | 0x99d1e7b0 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1832 | |
| 27 com.apple.HIToolbox | 0x99d1d9c4 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 402 | |
| 28 com.apple.HIToolbox | 0x99d30b6d SendEventToEventTarget + 34 | |
| 29 com.apple.HIToolbox | 0x99d56caa ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 1614 | |
| 30 com.apple.HIToolbox | 0x99d1ebff DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2935 | |
| 31 com.apple.HIToolbox | 0x99d1d9c4 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 402 | |
| 32 com.apple.HIToolbox | 0x99d30b6d SendEventToEventTarget + 34 | |
| 33 com.apple.HIToolbox | 0x99d6eed6 SendTSMEvent_WithCompletionHandler + 751 | |
| 34 com.apple.HIToolbox | 0x99d6f47d __SendUnicodeTextAEToUnicodeDoc_WithCompletionHandler_block_invoke + 569 | |
| 35 com.apple.HIToolbox | 0x99d6f23c __SendFilterTextEvent_WithCompletionHandler_block_invoke + 261 | |
| 36 com.apple.HIToolbox | 0x99d6efc1 SendTSMEvent_WithCompletionHandler + 986 | |
| 37 com.apple.HIToolbox | 0x99d6ebae SendFilterTextEvent_WithCompletionHandler + 283 | |
| 38 com.apple.HIToolbox | 0x99d6e7da SendUnicodeTextAEToUnicodeDoc_WithCompletionHandler + 398 | |
| 39 com.apple.HIToolbox | 0x99d6e4f4 __utDeliverTSMEvent_WithCompletionHandler_block_invoke_2 + 317 | |
| 40 com.apple.HIToolbox | 0x99d6e379 __utDeliverTSMEvent_WithCompletionHandler_block_invoke + 464 | |
| 41 com.apple.HIToolbox | 0x99d6e154 TSMKeyEvent_WithCompletionHandler + 654 | |
| 42 com.apple.HIToolbox | 0x99d6de7a __TSMProcessRawKeyEventWithOptionsAndCompletionHandler_block_invoke_4 + 288 | |
| 43 com.apple.HIToolbox | 0x99d6dcae __TSMProcessRawKeyEventWithOptionsAndCompletionHandler_block_invoke_3 + 348 | |
| 44 com.apple.HIToolbox | 0x99d6d9b0 __TSMProcessRawKeyEventWithOptionsAndCompletionHandler_block_invoke_2 + 260 | |
| 45 com.apple.HIToolbox | 0x99d6d756 __TSMProcessRawKeyEventWithOptionsAndCompletionHandler_block_invoke + 257 | |
| 46 com.apple.HIToolbox | 0x99d6cd01 TSMProcessRawKeyEventWithOptionsAndCompletionHandler + 3911 | |
| 47 com.apple.HIToolbox | 0x99d7964b TSMProcessRawKeyEvent + 273 | |
| 48 com.apple.HIToolbox | 0x99ddb836 HandleCompatibilityKeyEvent + 323 | |
| 49 com.apple.HIToolbox | 0x99d1975d HIApplication::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 1913 | |
| 50 com.apple.HIToolbox | 0x99d762ff _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36 | |
| 51 com.apple.HIToolbox | 0x99d1e7b0 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1832 | |
| 52 com.apple.HIToolbox | 0x99d1d9c4 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 402 | |
| 53 com.apple.HIToolbox | 0x99d1d82a SendEventToEventTargetWithOptions + 40 | |
| 54 com.apple.HIToolbox | 0x99d56c12 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 1462 | |
| 55 com.apple.HIToolbox | 0x99d1ebff DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2935 | |
| 56 com.apple.HIToolbox | 0x99d1d9c4 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 402 | |
| 57 com.apple.HIToolbox | 0x99d30b6d SendEventToEventTarget + 34 |
58 com.adobe.InDesign.AppFramework 0x1b1e018c 0x1b1d1000 + 61836
59 com.adobe.InDesign.AppFramework 0x1b1fe3db GetPlugIn + 12011
| 60 com.adobe.InDesign | 0x00001ec5 main + 341 | |
| 61 com.adobe.InDesign | 0x00001d55 start + 53 |
[snipped by moderator]
1 Correct answer
As noted in countless threads here, CS6 is not supported under El Capitan or Sierra. Crashing is a common complaint. Given the troubleshooting you've done already I would recommend rolling back to an earlier operating system. There is an outside shot that Sierra might fix whatever the issue but it might make it worse, too.
4
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