TOC does not function in FireFox 3

[IHeartHelp]

I am running the WebHelp on RoboHelp 7 (XP Blue skin). The TOC is not appearing on FireFox 3. RoboHelp 7 WebHelp templates do not support FF 3? (Looks fine on FF 2.0 and IE.)

[Edit: I did find someone else on here with a similar issue... WebHelp Navigation Pane Killed by FireFox 3

For me,

Firefox 3 + Win XP = Broken

Firefox 3.0.1 + Vista = Works

Firefox 3 + Mac = Don't care, cuz we don't support 🙂 If someone wants to post their findings, please feel free.

I'm not running any custom scripts, so it can't be that. I will post more as I learn more.]

[Peter Grainge]

Somewhere in another thread about a month or two back the cause was found to be a FF add-in. Post back if you cannot find the thread.

[IHeartHelp]

quote:

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Originally posted by: Peter Grainge
Somewhere in another thread about a month or two back the cause was found to be a FF add-in. Post back if you cannot find the thread.

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Hello Peter,

Do you mean this thread by "brainskillet"?

Link to Brainskillet's Thread

If so, yeah I read that one. Found out that this appears to be an issue with "firebug" in FF3 (just like sah033 mentioned in brainskillet's post thread). Turning firebug off fixes the issue on XP apparently. However, "firebug" is not something that our customers should be turning off.

I'm patched up with the 2 patches that you mention in brainskillet's post thread I think. I can't find any other patches to which brainskillet is referring to. Do you have a link?

(Edit: Fixed link)

[Peter Grainge · Accepted solution]

It is as I said to someone else in another thread, the cause is the Firebug / RH combination. I don't know which one causes it so all you can do is bug report it to both organisations. I understand your comment re your customers but turning off Firebug is the only known solution. The poster in this thread did report the bug to Adobe and Firebug. You should do the same. Here's the Adobe link.

http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

I confirmed in the thread you pointed to that Brainskillet was referring to the two patches you have.

[IHeartHelp]

Thanks Peter.

Yes, after doing some additional testing on our own we confirmed that it's a Firebug/FF3 on XP issue only. The current version of the Firebug add-on on the current version of FF3 on Vista works fine. So, I will use that form to report the issue to Adobe (one more voice couldn't hurt 🙂 ).

[Peter Grainge]

Thanks for letting us know it is not an issue on Vista.

[Peter Grainge]

Hope you guys are following this thread.

To be able to investigate this Adobe need to replicate the problem. I have just installed the Firebug add-on and my webhelp is running just fine. The webhelp is on a local drive with Mark of the Web applied.

Somebody please tell me how to break it.