Photoshop CC 2017 is super slow + resets preferences everytime

[mariusd65838468]

Hi, I'm having this issue since i have bought Creative Cloud 2017 a month ago, Photoshop is incredibly slow (startup takes 2 to 5 minutes, it crashes and the type tool is super slow) despite my relatively strong hardware. Photoshop always resets my preferences at startup (recently opened files, imported tools and brushes, my custom workspace etc., all gone). Also workspaces won't even work (it says that the file doesn't exist everytime I select a new workspace?!!??!!?).

I tried turning it on and off again, reinstalling Photoshop, opening it as administrator, resetting the preference file, Messing with Photoshop AppData files' read only parameter on windows, none of all this works, it's getting kinda infuriating.

Thanks in advance if you have a solution!

[jbm007]

I assuming you are on a windows platform.

Can you

Go to control panel/administrative tools/event viewer/windows logs/application and find the application error.

"copy details as text" and post them here.

[mariusd65838468]

There is no Photoshop application error in the windows log, Photoshop just doesn't work fine.

[jbm007]

Whats your system specs?

[mariusd65838468]

------------------

System Information

------------------

      Time of this report: 1/21/2017, 21:20:15

             Machine name: MARIUS

               Machine Id: {9285702D-70BF-4211-8556-B259CE38DF50}

         Operating System: Windows 10 Famille 64-bit (10.0, Build 14393) (14393.rs1_release.160715-1616)

                 Language: French (Regional Setting: French)

      System Manufacturer: ASUSTeK COMPUTER INC.

             System Model: N551JX

                     BIOS: N551JX.207

                Processor: Intel(R) Core(TM) i7-4720HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz

                   Memory: 8192MB RAM

      Available OS Memory: 7634MB RAM

                Page File: 11464MB used, 3755MB available

              Windows Dir: C:\WINDOWS

          DirectX Version: DirectX 12

      DX Setup Parameters: Not found

         User DPI Setting: Using System DPI

       System DPI Setting: 120 DPI (125 percent)

          DWM DPI Scaling: UnKnown

                 Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Supported

           DxDiag Version: 10.00.14393.0000 64bit Unicode

[mariusd65838468]

---------------

Display Devices

---------------

          Card name: Intel(R) HD Graphics 4600

       Manufacturer: Intel Corporation

          Chip type: Intel(R) HD Graphics Family

           DAC type: Internal

        Device Type: Full Device

         Device Key: Enum\PCI\VEN_8086&DEV_0416&SUBSYS_177D1043&REV_06

      Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem

Driver Problem Code: Unknown

     Display Memory: 2160 MB

   Dedicated Memory: 112 MB

      Shared Memory: 2048 MB

       Current Mode: 1920 x 1080 (32 bit) (60Hz)

       Monitor Name: Generic PnP Monitor

      Monitor Model: unknown

         Monitor Id: CMN15C4

        Native Mode: 1920 x 1080(p) (60.000Hz)

        Output Type: Internal

        Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll

Driver File Version: 10.18.0015.4256 (English)

     Driver Version: 10.18.15.4256

        DDI Version: 12

     Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1

       Driver Model: WDDM 2.0

Graphics Preemption: Primitive

Compute Preemption: Thread group

           Miracast: Supported

Hybrid Graphics GPU: Integrated

     Power P-states: Not Supported

  Driver Attributes: Final Retail

   Driver Date/Size: 17/07/2015 01:00:00, 37011384 bytes

        WHQL Logo'd: Yes

    WHQL Date Stamp: Unknown

  Device Identifier: {D7B71E3E-50DA-11CF-A56F-703718C2D835}

          Vendor ID: 0x8086

          Device ID: 0x0416

          SubSys ID: 0x177D1043

        Revision ID: 0x0006

Driver Strong Name: oem55.inf:5f63e534dd929195:iHSWM_w10:10.18.15.4256:pci\ven_8086&dev_0416&subsys_177d1043

     Rank Of Driver: 00D10001

        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

        DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeVC1_D2010  DXVA2_ModeWMV9_IDCT  DXVA2_ModeVC1_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeH264_VLD_Multiview_NoFGT  DXVA2_ModeHEVC_VLD_Main 

   Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

       D3D9 Overlay: Not Supported

            DXVA-HD: Supported

       DDraw Status: Enabled

         D3D Status: Enabled

         AGP Status: Enabled

           MPO Caps: Not Supported

        MPO Stretch: Not Supported

    MPO Media Hints: Not Supported

        MPO Formats: Not Supported

          Card name: NVIDIA GeForce GTX 950M

       Manufacturer: NVIDIA

          Chip type: GeForce GTX 950M

           DAC type: Integrated RAMDAC

        Device Type: Render-Only Device

         Device Key: Enum\PCI\VEN_10DE&DEV_139A&SUBSYS_177D1043&REV_A2

      Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem

Driver Problem Code: Unknown

     Display Memory: Unknown

   Dedicated Memory: n/a

      Shared Memory: n/a

       Current Mode: Unknown

        Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_dac0245a363caab4\nvd3dumx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_dac0245a363caab4\nvwgf2umx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_dac0245a363caab4\nvwgf2umx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_dac0245a363caab4\nvwgf2umx.dll

Driver File Version: 21.21.0013.7254 (English)

     Driver Version: 21.21.13.7254

        DDI Version: unknown

     Feature Levels: Unknown

       Driver Model: WDDM 2.1

Graphics Preemption: DMA

Compute Preemption: DMA

           Miracast: Not Supported by Graphics driver

Hybrid Graphics GPU: Discrete

     Power P-states: Not Supported

  Driver Attributes: Final Retail

   Driver Date/Size: 11/08/2016 01:00:00, 17619464 bytes

        WHQL Logo'd: Yes

    WHQL Date Stamp: Unknown

  Device Identifier: Unknown

          Vendor ID: 0x10DE

          Device ID: 0x139A

          SubSys ID: 0x177D1043

        Revision ID: 0x00A2

Driver Strong Name: oem52.inf:0f066de369c4eed8:Section126:21.21.13.7254:pci\ven_10de&dev_139a&subsys_177d1043

     Rank Of Driver: 00D10001

        Video Accel: Unknown

        DXVA2 Modes: Unknown

      Deinterlace Caps: n/a

       D3D9 Overlay: Unknown

            DXVA-HD: Unknown

       DDraw Status: Enabled

         D3D Status: Not Available

         AGP Status: Enabled

           MPO Caps: Unknown

        MPO Stretch: Unknown

    MPO Media Hints: Unknown

        MPO Formats: Unknown

[jbm007]

Looks like you have a laptop with a second monitor.

Main issue I see is your video card is less then what I would consider usable with Photoshop 2017

Especially for 3 D work.

8 gig of RAM is also cutting it a little close, but many basic filters and actions should still work.

Make sure you go to the ASUS website and get any driver updates for that laptop.

But the bottom line is that in  2013 is was a great laptop.

I would not expect any additional performance enhancements using PS with your system.

Sorry

[Zaid Al Hilali · Accepted solution]

I experienced slow Photoshop behaviour in recent month after upgrading to CC2017 but that was related to Font preview which I ended up turning it off from the menu Type > Font Preview Size > None.

Try it, this could be it.

Talking about fonts, when we have hundreds or thousands of fonts in the OS, I suppose Adobe applications will take time to load all at  startup. See if you can restart your machine with basic fonts and check if Photoshop loads faster and behaves normally.

[mariusd65838468]

Hi, I have fixed the reset bug, it was an authorization issue over the preferences folder (a normal user could not write files into it, it was at simple as that I can't believe i didn't try that earlier), and the font preview trick worked! Thanks a lot, now it works well.

[Zaid Al Hilali]

I'm glad it worked out for you.