Copy link to clipboard
Copied
Begging for help - lightroom won't import any photos - I've tried to import pictures from my computer and from a SD card. I click the import button and nothing shows up anywhere. Please help.
Lightroom 5.7
Macbook OS Sierra 10.12.2
Canon 6D
Addy B
Then Delete the LR reference file. Close LR and use this link to find the preference file and delete it. When you open LR it will be rebuilt.
Where to find preference files for Adobe Photoshop Lightroom 5
Copy link to clipboard
Copied
What is the error message you receive and or what happens exactly when you click the Import button?
Copy link to clipboard
Copied
I don't get any message - everything is "grayed" out and no images show in the center as shown in the screen shot
Copy link to clipboard
Copied
Click on the Top "EOS_Digital" entry and see what shows up. Also put a check mark in the "Included Subfolders".
Copy link to clipboard
Copied
Clicked on top "EOS - Digital" and checked subfolders - still the same - no images show in the center.
This is a new issue - I have imported many images in the past and all of a sudden this is happening.
Copy link to clipboard
Copied
Then maybe either the card or the reader you are using is faulty. Are you using a card reader or connecting the camera directly to the computer? If you are connecting the camera try a card reader. If you are already using a card reader then first try a different SD card and take a few shots. If that fails then try a different card reader or connect the camera directly to the computer.
What is happening is LR is not seeing any images on the card.
You shoudl also try copying the images from the card/camera to a folder you create on your hard drive with the Fine Manager for your OS and then try to import the images into LR from that folder.
Copy link to clipboard
Copied
The problem still exists when I try to import images from the computer however.
Again as you can see from the screen shot - no images show in the center. I checked to include subfolders and "don't import duplicates" just to be sure.
Copy link to clipboard
Copied
Then Delete the LR reference file. Close LR and use this link to find the preference file and delete it. When you open LR it will be rebuilt.
Where to find preference files for Adobe Photoshop Lightroom 5
Copy link to clipboard
Copied
That seems to have solved the problem . . . THANK YOU! I so appreciate your help
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Also there is a update for LR 5 to 5.7.1. You can find it here.
Copy link to clipboard
Copied
I did the update to 5.7.1 and nothing changed - still can't import.