Copy link to clipboard
Copied
For about the past week, Photoshop CC 2017 has taken approximately 40 seconds from the time I launch it until the recent images screen appears and then it's another half minute or so before an image will launch.
Once the program is running, everything runs normally until I try to export an image. Example: File > Export > Quick Export as PNG. The location chooser dialog takes 28 to 33 seconds to display. Once it has displayed, the export process works as expected.
I see the same kind of performance issues with Dreamweaver.
Other applications are operating normally.
System specifications (full system report is available as system.zip, but I see no way to attach it😞
System Information report written at: 01/22/17 11:05:29
System Name: LAPTOP-FAPUO6JL
[System Summary]
Item Value
OS Name Microsoft Windows 10 Pro
Version 10.0.14393 Build 14393
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name LAPTOP-FAPUO6JL
System Manufacturer LENOVO
System Model 20ENCTO1WW
System Type x64-based PC
System SKU LENOVO_MT_20EN_BU_Think_FM_ThinkPad P50
Processor Intel(R) Xeon(R) CPU E3-1505M v5 @ 2.80GHz, 2808 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date LENOVO N1EET62W (1.35 ), 11/10/2016
SMBIOS Version 2.8
Embedded Controller Version 1.16
BIOS Mode UEFI
BaseBoard Manufacturer LENOVO
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State Off
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.14393.206"
User Name LAPTOP-FAPUO6JL\willi
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 64.0 GB
Total Physical Memory 63.8 GB
Available Physical Memory 48.3 GB
Total Virtual Memory 67.8 GB
Available Virtual Memory 48.1 GB
Page File Space 4.00 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes
The sort of things that can affect start up times are:
Font issues
A failing hard drive — especially if set Scratch. A test for this is to Open Preferences to the Scratch tab, and if it does not instantly show your drives, there is an issue with one of them.
For loading images, what size are the images, what file format, and is Compression turned on for PSD/PSB files in Preferences. Large files generally load fast with compression disabled, even though they are larger. We have had two previous
...Copy link to clipboard
Copied
The sort of things that can affect start up times are:
Font issues
A failing hard drive — especially if set Scratch. A test for this is to Open Preferences to the Scratch tab, and if it does not instantly show your drives, there is an issue with one of them.
For loading images, what size are the images, what file format, and is Compression turned on for PSD/PSB files in Preferences. Large files generally load fast with compression disabled, even though they are larger. We have had two previous posts that suggest a problem in this respect since CC2017.0.1 so have a good look at this