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Photoshop slow to load, slow to export

Contributor ,
Jan 22, 2017 Jan 22, 2017

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For about the past week, Photoshop CC 2017 has taken approximately 40 seconds from the time I launch it until the recent images screen appears and then it's another half minute or so before an image will launch.

Once the program is running, everything runs normally until I try to export an image. Example: File > Export > Quick Export as PNG. The location chooser dialog takes 28 to 33 seconds to display. Once it has displayed, the export process works as expected.

I see the same kind of performance issues with Dreamweaver.

Other applications are operating normally.

System specifications (full system report is available as system.zip, but I see no way to attach it😞

System Information report written at: 01/22/17 11:05:29

System Name: LAPTOP-FAPUO6JL

[System Summary]

Item Value

OS Name Microsoft Windows 10 Pro

Version 10.0.14393 Build 14393

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name LAPTOP-FAPUO6JL

System Manufacturer LENOVO

System Model 20ENCTO1WW

System Type x64-based PC

System SKU LENOVO_MT_20EN_BU_Think_FM_ThinkPad P50

Processor Intel(R) Xeon(R) CPU E3-1505M v5 @ 2.80GHz, 2808 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date LENOVO N1EET62W (1.35 ), 11/10/2016

SMBIOS Version 2.8

Embedded Controller Version 1.16

BIOS Mode UEFI

BaseBoard Manufacturer LENOVO

BaseBoard Model Not Available

BaseBoard Name Base Board

Platform Role Mobile

Secure Boot State Off

PCR7 Configuration Elevation Required to View

Windows Directory C:\WINDOWS

System Directory C:\WINDOWS\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = "10.0.14393.206"

User Name LAPTOP-FAPUO6JL\willi

Time Zone Eastern Standard Time

Installed Physical Memory (RAM) 64.0 GB

Total Physical Memory 63.8 GB

Available Physical Memory 48.3 GB

Total Virtual Memory 67.8 GB

Available Virtual Memory 48.1 GB

Page File Space 4.00 GB

Page File C:\pagefile.sys

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualization Enabled in Firmware No

Hyper-V - Data Execution Protection Yes

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correct answers 1 Correct answer

Community Expert , Jan 22, 2017 Jan 22, 2017

The sort of things that can affect start up times are:

Font issues

A failing hard drive — especially if set Scratch.  A test for this is to Open Preferences to the Scratch tab, and if it does not instantly show your drives, there is an issue with one of them.

For loading images, what size are the images, what file format, and is Compression turned on for PSD/PSB files in Preferences.  Large files generally load fast with compression disabled, even though they are larger.  We have had two previous

...

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Adobe
Community Expert ,
Jan 22, 2017 Jan 22, 2017

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The sort of things that can affect start up times are:

Font issues

A failing hard drive — especially if set Scratch.  A test for this is to Open Preferences to the Scratch tab, and if it does not instantly show your drives, there is an issue with one of them.

For loading images, what size are the images, what file format, and is Compression turned on for PSD/PSB files in Preferences.  Large files generally load fast with compression disabled, even though they are larger.  We have had two previous posts that suggest a problem in this respect since CC2017.0.1 so have a good look at this

http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-most-issues.h...

Optimize performance Photoshop CC

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