Adobe Photoshop Cc 2017 Crashes on start

[eaglesnestphoto]

Hi Photoshop has been running problem free even with updates etc no problem at all. Windows 10 just had a large update and now it won't start at all. Anyone with similar issues or know a fix? Thanks very much for reading. Allan

[Just Shoot Me]

IMHO it clearly has something to do with the Windows update. What that is I have no idea. Go to the folder that holds the Photoshop.exe file and right click on it and set it to Run as Admin. See if that helps.

[jbm007]

Go to control panel/administrative tools/event viewer/windows logs/application and find the application error.

"copy details as text" and post them here.

[eaglesnestphoto]

Faulting application name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

Faulting module name: LavasoftTcpService64.dll, version: 2.3.4.7, time stamp: 0x555dc671

Exception code: 0xc0000095

Fault offset: 0x0000000000008902

Faulting process ID: 0x1414

Faulting application start time: 0x01d274c4ef5a3e95

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Faulting module path: C:\WINDOWS\system32\LavasoftTcpService64.dll

Report ID: 8b98ec33-b397-49b2-9ce2-6303df4d8111

Faulting package full name:

[Just Shoot Me]

Well it has something to do with the LavaSoft entry. I don't have that on my system but I am using Window 7 Pro

[jbm007]

Find the file and rename it

Reboot your system

You should be fine

Sent from my iPhone

[cgvguzman]

Hi jbm007, I have the same problem, which is the file to rename??

[gener7 · Accepted solution]

That file comes from a program called "Web Companion". Best to uninstall the whole thing from Programs and Features. You want it all out, not just the DLL.

Restart your computer afterwards.

[eaglesnestphoto]

Thank You so much for your time and help it is really appreciated. Allan

[gener7]

You're welcome Glad to know you are back in business.

Maybe this might help you find a good AV.

The Best Antivirus Protection of 2017 | PCMag.com

Gene

[eaglesnestphoto]

Hi Guys I eventually solved the problem I have no idea why the Windows 10 update caused the intitial problem but with the Lavasoft clue I looked for what Lavasoft software I had and it was adaware and Web Companion. I tried reinstalling photoshop but no difference but once I removed The Lavasoft software Photoshop CC 2017 is now running. I just need new antivirus software now lol Thanks for your help