Lightroom mobile app trial version expired???

[jiskah25310347]

Hello,

I have a subscription to CC for photographers. Include is the use of the lightroom mobile app. It says now that the trial has expired. This isn't possible. I wasn't using a trail version. It is included in my subscription. How can I resolve this? Please help. Thank you.

[Just Shoot Me]

Are you Signed In in the Creative Cloud desktop app and check your Sign In in LR.

Then go to the LR Preferences and the LR Mobile tab and check your Adobe ID: and the Status: sections.

If all that fails go to the main Adobe website and click the button "Manage Account". you may have to Sign In a second time to access your account.

[jiskah25310347]

Thank you, but I checked and the status says expired trial version. I don't understand how this suddenly changed... I am signed in.

[Just Shoot Me]

And what does your Account state at the Main Adobe website.

Adobe: Creative, marketing and document management solutions

[jiskah25310347]

It says I have a CC photographers subscription. Where exactly do you want me to look?

[Just Shoot Me]

The only thing I can suggest is to Sign Out and then Back In. You might also Reset the LR preferences.

https://www.lightroomqueen.com/articles-page/how-do-i-reset-lightrooms-preferences/

[Just Shoot Me]

I'm going to move this thread to the Lightroom forum.

[Ignacio B.]

Hi Jiska,

If your problem hasn't been resolved, I've pinged you privately.

Thanks,

Ignacio