Photoshop & Lightroom trial expired

[catarinarierep]

Hello everyone,

I have late in 2016 got the trial version of Lightroom and am I just now (after expiring) purchasing Creative Cloud, I've downloaded both Photoshop and Lightroom, but an issue has come up: as for Photoshop, it says I only have 5 days trial; as for Lightroom, it says my version has expired and I can't even update from a CC 2015 version to a Lightroom 6. What can I do to solve this problem, when I wan't given a serial number?

[Terri_Stevens · Accepted solution]

Hello Catarina,

there isn't much you can do about Lightroom as the trial has ended. Photoshop trials last 7 days so I guess you must have installed 2 days ago. If you subscribe to the CC Photographic Plan you can sign out of Lightroom and Photoshop and then sign in again and the applications will change from trials to full versions. You sign out via the desktop application.

[catarinarierep]

Hello Terri,

thank you very much for your help. I signed out and in again and restarted my laptop and now it seems to be working just fine!

Cheers.

[Terri_Stevens]

glad it is now working Catarina