Adobe Premier Elements 10 video not working

[danc52588588]

Hi,

Hoping someone may help. I have just purchased a new PC and loaded on my copy of Premier Elements 10. All appears to work however when I import media and play it I only get sound and no visual. See example below. It also bugs out when I try and change the size of the preview box (example below)

Here is a copy of my specs for new PC. Drivers have been updated. I have also downloaded a trial copy of Premier Pro CC 2017 and this works fine. Has this something to do with not being compatible with Win 10?

Thanks

System Components:

• CPU: Intel Core i5 7500
• Motherboard: ASUS Prime B250M-A Motherboard
• Graphics: ASUS ROG GeForce GTX 1060 Strix Gaming OC 6GB
• Memory: Corsair Vengeance LPX CMK8GX4M2A2133C13 8GB (2x4GB) DDR4
• Solid State Drive: Kingston SSDNow UV400 240GB SSD
• Hard Drive: Seagate Barracuda 2TB ST2000DM006
• Case: SilverStone Redline RL05 Black/Red
• Power Supply: SilverStone Essential 550W ET550-B Power Supply
• Additional Lighting: PCCG LED Strip Red 30cm
• Operating System: Microsoft Windows 10 Home USB Flash Drive

[Bill Sprague]

First guess it that your six year old copy of Premier Elements 10 needed Apple's Quicktime for the codecs.  Did you install it on your new PC?  Note that there are reports that Apple no longer supports Quicktime for Windows and it may have some holes in it for hackers.  There are ways to install it safely, but the better choice may be to buck up and buy a new version of Premier Elements!

[danc52588588]

No have not installed but I think your second suggestion is better. Buckling up

[Steve Grisetti]

FWIW, some versions of Premiere Elements (including version 10) did have a bit of a video lag problem, as you're seeing.

This problem was addressed in version 14 and has been virtually eliminated.

Meantime, make sure you've got the latest drivers from nVidia for your graphics card. (Don't accept the Windows driver.) And, as Bill says, make sure you have Quicktime 7's components installed, even if you opt to disable the Quicktime Player itself for security reasons.