Cannot export, cannot sign off

[Dario de Judicibus]

I created a sketch on my iPad by Adobe Illustrator Draw. Now I want to export it to my desktop to work with it by using Illustrator or Photoshop. I tried to save it on CC files as PSD, but I get an error message: upload failed. So I tried to export it directly to Illustrator or Photoshop. It fails again. Eventually, I tried to sign off the app on my iPad and sign in again, but I get a never-ending "Completing backup...". No way to sign off too. What else?

[Sheena Kaul]

Hi Dario,

Did you try to connect a different network and check again?

Regards,

Sheena

[Dario de Judicibus]

Sure I did. I always check if the problem is network related. It is not. The same occurs at home, at work, on three totally different wi-fi.

[Dario de Judicibus]

I strongly recommend to add a feature to share the sketch as PSD file by email too. I worked for several days on that sketch and now I cannot export it, so all my work is practically lost

[Sheena Kaul]

What device and OS are you using?

[Dario de Judicibus]

iPad Pro 9.7 latest iOS

[Sue Garibaldi]

Hi Dario.

I just responded to your in-app feedback and, in case you see this first, wanted to let you know here to check your email.

Sue.

[Dario de Judicibus]

Got it. I answered. Stuff in clud is a few days ago version of stuff in iPad. They are NOT in sync.

[Sue Garibaldi · Accepted solution]

Got it Dario.

I'm responding right now.

Sue.

[danielaenriquez]

Hi! Can you give the answer to this issue publicly? I have the same problem and was reading through this page to be able to solve it with the answer provided but there is none as i can see you responded via email

You would help me out a lot

Thank you!

[Sue Garibaldi]

Hi Daniela.

It's a bit difficult to because the reasons for work not syncing can vary drastically. Can you contact me through the in-app feedback (tap Settings then Send Feedback); all of your device information will automatically populate the email.

Sue.