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Photoshop CC Cinemagraph Video Stutter

New Here ,
Jan 24, 2017 Jan 24, 2017

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So I've been working on this Cinemagraph in Photoshop CC of a beer pouring into a glass. I have it playing perfectly inside of Photoshop.  The trouble comes when I export it to mp4.  When I loop it, there's a stutter when it loops back to the beginning.  Looking at quicktime player, it looks like it's somehow doing a loop back after the first frame.  Here's a video showing what the quicktime player play head looks like:

https://drive.google.com/open?id=0B4Ll_9Ys8MMmaGd0YWxwWnExVjQ

I've tried trimming the beginning and end - there doesn't appear to be any extra frames. It also loops perfectly when I export as a GIF (but the quality is not to the level I need).   So I am a little stumped.

Here's links to psd file:

https://drive.google.com/open?id=0B4Ll_9Ys8MMmMWl2MFF5WFQ0cTA

And the exported cinemagraph:

https://drive.google.com/open?id=0B4Ll_9Ys8MMmY0YyYjdTYWFPMms

Can any of you wise people see if I am doing something wrong or if this is some sort of Adobe Media encoder bug/known issue?

Many thanks!

Steve

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Adobe
Adobe Employee ,
Jan 27, 2017 Jan 27, 2017

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Hi Pdxsteve,

I have tried playing the video on various video players on loop it is doing the same thing at my end, I think it is happening because the last frame of the video is different than the first frame and when the video loops back to the beginning it looks like there's a stutter.

You can try placing a copy of the same video at the end of the first video and try exporting that out as .mp4

Let us know about the outcome.

Regards,

Sahil

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New Here ,
Jan 27, 2017 Jan 27, 2017

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Hi Sahil,

Thanks for taking the time to check out my issue.  I tried your suggestion and placed a second copy of the video at the end of the first and rendering that out as one video that loops.  I definitely saw the hitch when the play head crossed from the first video to the second (not just in looping from the end to the beginning), so something's a little off inside of the PSD. 

The strange thing is that when I do frame by frame comparisons in the PSD or loop it in the PSD it looks good.  And when I a render out a GIF instead of a mp4, it loops flawlessly without a hitch.

Beer-Pour-H264.gif

So it's still got me puzzled.  Am going to back through the Phlearn tutorial I used (How to Create a Cinemagraph in Photoshop - YouTube ), retrace my steps and see if I can figure out if there is a frame mismatch I am not catching.

Cheers,

Steve

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Community Beginner ,
Feb 26, 2018 Feb 26, 2018

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Wondering if this was ever solved?

Alex

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Explorer ,
Sep 07, 2018 Sep 07, 2018

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I just figured this out today.... its the empty audio track causing the hiccup.  i exported a photoshop video, imported it in premiere and exported it without the audio track checked  and it looped without the hiccup.... they need to make a option in photoshop to not include a audio track.!

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