Copy link to clipboard
Copied
I'm trying to import vertical videos shot on my Google Pixel and I'm getting an error that says, "The video file appears to be corrupted or unrecognizable. It has no audio or video streams." I know this isn't true because I can play them with other programs. Any ideas?
Thanks!
Copy link to clipboard
Copied
What file type is the video? Here's what's compatible with LR: Adobe Lightroom supported file formats
Copy link to clipboard
Copied
It's MP4. It has no problem importing horizontal videos from the phone; it just refuses to import the vertical ones.
Copy link to clipboard
Copied
Michael,
I am able to import videos from Google Pixel.
What is the operating system you use?
Do you find the same issue with all the video files or it's just a single video file?
Thanks,
Sunil
Copy link to clipboard
Copied
Try purging the video cache as shown below:
Copy link to clipboard
Copied
Hi Sunil,
I'm running Windows 10 on a Surface 4. The problem is with all vertical videos from the Pixel. I tried purging the cache as suggested and that hasn't worked either.
Copy link to clipboard
Copied
Thanks, Michael.
We are investigating. Will update you soon.
Thanks,
Sunil
Copy link to clipboard
Copied
Hi,
Just checking to see if there's any update on this yet.
Thanks!
Copy link to clipboard
Copied
Any update? I'm having the same problem.