Burdened by Auto Billing

[seane86753462]

I have been an adobe user for many years in school and in my volunteer work.   I recently changed careers and can not bear the financial burden of the Adobe product subscriptions in the coming year.

  I wished to cancel my account but my product subscriptions were from different months.   I'm stuck paying $49.99 to cancel one of my services. I am very disappointed in Adobe for having such predatory billing practices.

The rep offered to instead credit me 3 months of free service instead, AND REMOVE MY ABILITY TO CANCEL EARLY IN THE FUTURE!

Just to be clear that would cost me a total of $80.00 instead of $50.00 and present another opportunity to miss the cancellation window!!! Despicable!

The end result is the same. I no longer require the product.

You can be sure I will never purchase software from Adobe again!!!!!

As if having to pay monthly and eventually more than what the products once cost wasn't enough; you make it difficult to cancel?  Sickening!

THANKS FOR TAKING CARE OF YOUR CUSTOMERS ADOBE

[Sheena Kaul]

Hi Sean,

Please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

You may also refer to the help document below:

https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Please go through the Adobe - Subscription Terms as well.

Regards,

Sheena

[seane86753462]

Perhaps you didn't read my post. I have already tried to resolve this situation through the support chat/line.

Linking me the terms of service doesn't make the practice any more agreeable.

Now that I've been charged 49.99 I am well aware of your "Subscription terms"

You replied but you are not helpful.

[Sheena Kaul]

I apologize for the experience.

I will take your comment as a feedback and pass it onto the concerned team so that we can make the experience better in future.