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Premiere Element 15 not creating MP4 -H.264 files

Community Beginner ,
Jan 23, 2017 Jan 23, 2017

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Hi

Today I tried to create a MP4 video file in PE15 and it said it was successful (no errors)

When I check the resulting file, its 1KB !! and not usable.

Just before it finished the rendering process I checked the folder and it was approaching 9GB (40mins long)

Resolution: HD1080

Format: MP4 - H.264

Quality high

Other formats were fine, but is there a known defect with this option ?

thanks

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correct answers 1 Correct answer

Community Beginner , Jan 25, 2017 Jan 25, 2017

Some good news

I freed up some space on the drive (even though there was sufficient free space for 2 x the size of the output file) and the MP4 - H254 file creation was successful.

Odd that the previous failed instances were "successful" from the PE15 message.

thanks for the pointers

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Community Expert ,
Jan 23, 2017 Jan 23, 2017

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Not by any means. In fact, this is the first I've heard of this. What operating system are you using?

Try going to the Preferences (under the Edit menu on a PC) and unchecking the option to use Hardware Acceleration. Then try your MP4 again.

If that doesn't work know that version 15 is the first version that isn't dependent on Quicktime components. And, in reality, it's still dependent on Quicktime for some functions.

Download and install Quicktime 7. If you are on a Windows computer, you can opt not to install Quicktime Player or you can disable the Player by changing the file's suffix. It's the other components you need.

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Community Beginner ,
Jan 24, 2017 Jan 24, 2017

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Thanks for the info.

PC is running Windows 7, NTFS file system

I will try your recommendations and get back to this forum.

thanks

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Community Expert ,
Jan 24, 2017 Jan 24, 2017

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Windows 7 does not update completely automatically. It only adds critical updates.

I recommend first going to Windows Update and manually adding ALL updates, including driver updates and non-critical updates. A number of these are updates to Visual C++ frameworks which can play a role in Premiere Elements video processing.

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Community Beginner ,
Jan 25, 2017 Jan 25, 2017

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Latest update:

Disabled Firewall: same issue

Disabled HW Acceleration: Same issue

Applied all recommended and optional windows updates: Same issue

Here are some screen shots, midway through a Export & Share (rendering video) process, we see the output files are being created

After an hour, the Process looks successful in PE15

But if we look at the output files now, its 1KB !

Will try installing quicktime and repeating

thanks

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Community Beginner ,
Jan 25, 2017 Jan 25, 2017

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Some good news

I freed up some space on the drive (even though there was sufficient free space for 2 x the size of the output file) and the MP4 - H254 file creation was successful.

Odd that the previous failed instances were "successful" from the PE15 message.

thanks for the pointers

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Community Expert ,
Jan 25, 2017 Jan 25, 2017

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Great news, Tony! Please mark this question as correctly answered.

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