Photoshop and Illustrator acting very strange

[emiliad95100889]

Hi

I've been using Creative Cloud for over a year now. Both Illustrator and Photoshop are acting nuts- more and more lately, especially photoshop. I've been using both programs since 1999 and have never dealt with anything like it. Illustrator doesn't always respect the shift button, so I have to go back a few times and re-do the object (among other weird behaviors), and photoshop.. WELL... It gets stuck on certain tools- mostly hand and lens. It rectangle selector has a permanent plus next to it. If I want to deselect objects I have to choose the circle selector tool. It doesn't recognize many keyboard commands.. the whole thing is a huge MESS..I have a mac that i purchased in Sept. of 2016..  Any suggestions.. anyone??

[kglad · Accepted solution]

reset your preferences -

illustrator:  http://helpx.adobe.com/illustrator/using/setting-preferences.html

photoshop:  https://forums.adobe.com/thread/375776

[emiliad95100889]

Well, It looks like Photoshop is all better now!! And I haven't see issues yet with Illustrator.. Thank you so much! I can't believe what a quick fix Photoshop was. I used the Command+Alt+Shift option.. Perfect. Thank you very much!

[kglad]

you're welcome.