Some files I published via Animate CC work fine on Apple devices but not on android

[Wolfram999]

Hi There, some files I published via Animate CC work fine on Apple devices but not on android.

Does anyone can help me?

[irrelevant link removed - kglad]

thanks a lot!

[Title edited for clarity and thread moved from the Lounge to a product-specific support forum - moderator]

[kglad]

what's the problem?

[Wolfram999]

the menuebar is not working on some android devices. (Samsung Galaxy)

on some it is working Xiaomi mi4c

[kglad · Accepted solution]

1. make sure you're embedding your air runtime

2. use the latest air sdk (24.0.0.180), Find and download archived versions of Adobe AIR SDK

[Wolfram999]

Thank you very much for your help, I did not create an AIR-dokument, I created an HTML 5 Canvas document, because I thought this

would run on all devices?

[kglad]

nope, html5 isn't all it's supposed to be.  there are variations from browser to browser with the way javascript is executed.

that said, you can work-around browsers variability by detecting the problematic browsers and writing special code just for them.  it's a pain, but doable.

also, that makes your link from message 1 relevant.  (you didn't explain you were using html5/canvas and your link displays the problem.)

so, you can repost your link and see if anyone is willing to debug it for you, or better yet, debug it yourself: https://developers.google.com/web/tools/chrome-devtools/remote-debugging/

[Wolfram999]

thank you for your help!

[kglad]

you're welcome.