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Downloading a previously purchased copy of Photoshop

New Here ,
Jan 26, 2017 Jan 26, 2017

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Last week I went on chat to reinstall photo shop after my computer was in the shop. I was told there would be a link in the chat transcript after we were finished. There was not. How do I download a previously purchased copy of Photoshop?

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correct answers 1 Correct answer

Engaged , Jan 26, 2017 Jan 26, 2017

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Community Expert ,
Jan 26, 2017 Jan 26, 2017

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Which version? If it's an earlier version do you still have the serial number?

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Community Expert ,
Jan 26, 2017 Jan 26, 2017

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If you do a search on Adobe.com you would find links like this one. Update information for older versions of Adobe Photoshop

JJMack

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New Here ,
Jan 26, 2017 Jan 26, 2017

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I will try that. If it doesn't work, I will be back.

Todd

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Engaged ,
Jan 26, 2017 Jan 26, 2017

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Todd, I removed your Serial Number comment (so that it wasn't public). I hope you were able to get your download.

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New Here ,
Jan 26, 2017 Jan 26, 2017

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I was not able to find the download page. Would you send me a link? The closest I came was a list of updates. I need the entire PS program.

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Engaged ,
Jan 26, 2017 Jan 26, 2017

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New Here ,
Jan 26, 2017 Jan 26, 2017

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It looks like it downloaded, but what app do I use to open the file with? It still hasn't asked for my license key either.

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Engaged ,
Jan 26, 2017 Jan 26, 2017

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Did you check your downloads folder for the file? You may need to un-zip the installer and double click to launch the setup application.

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Community Expert ,
Jan 26, 2017 Jan 26, 2017

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For Windows versions, you download 2 files, an .exe and a .7z  You run the .exe which will open the .7z to create a folder with the installer inside.

For Macs, just double-click the .dmg to mount a virtual disc on your desktop which contains the installer.

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New Here ,
Jan 26, 2017 Jan 26, 2017

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Thank you. I finally got it installed.

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Engaged ,
Jan 26, 2017 Jan 26, 2017

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Wonderful news!

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Community Expert ,
Jan 26, 2017 Jan 26, 2017

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I think the oldest download is CS2 (2000 16 years old)

JJMack

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