CCLibrary quit unexpectedly.

[Liz_Johns]

CCLibrary quit unexpectedly. This message appears every time I restart. Adobe software is running very slowly.

Working on a MAC OS Sierra version 10.12

Any suggestions?

[kglad]

can you attach a screenshot of the message, if it's in english?

[Liz_Johns]

[kglad]

that's a mac, not adobe error.

what do you see when you click report?

[Liz_Johns]

[kglad · Accepted solution]

update your creative cloud app.

if that fails either, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

or

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud. (if you have a win os, right click the exe > click 'run as administrator'.

use the desktop app to install your cc programs/trials

[Liz_Johns]

Thanks, I'll give this a go