InDesign CC Is Shutting Down When Launching Hyperlinks Window

[trina christensen]

I have an InDesign document containing hyperlinks that was created before the 2017 CC update. (created in 2016) Whenever I try to launch/open the hyperlink control menu InDesign crashes. The hyperlink menu launches when I start with a blank document. However, when I switch back to my previously created InDesign file that contains hyperlinks, InDesign crashes again. Is anyone else having this issue? I am constantly updating older documents that have tons of interactive hyperlinks. It's not practical to try and reset all of these hyperlinks.

- Trina

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[Erica Gamet · Accepted solution]

I myself haven't had this issue, but it sounds like this patch might work. Fixes problems with Quick Apply that also seem to be affecting the Hyperlinks panel: http://indesignsecrets.com/fix-quick-apply-crash-cc-2017.php

[trina christensen]

Thanks for the input. I'm sure this patch will probably solve my issue. Unfortunately, I can't get the Copy Plugin script from Adobe to progress to the install/ok command. I have an inquiry into Adobe about this issue.

[Erica Gamet]

Ah, good luck! And let us know how it turns out!

[trina christensen]

The plugin worked! Thanks. Adobe's instructions for installing the plugin was missing one small installation step. I figured it out and the hyperlink panel is working now. I went ahead and put in a correction request for their installation instructions. Hopefully, they will revise it soon. Thanks again.

[Laubender]

trina christensen wrote:

The plugin worked! Thanks. Adobe's instructions for installing the plugin was missing one small installation step. I figured it out and the hyperlink panel is working now. I went ahead and put in a correction request for their installation instructions. Hopefully, they will revise it soon. Thanks again.

Hi Trina,

can you tell us what this one small installation step missing was?

Thanks,
Uwe

[trina christensen]

Sure,

It is a very small oversight but important to someone who isn't familiar with installing software patches.

If you go to the Adobe support page that covers this patch/update InDesign CC 2017 crashes on macOS you will see 6 steps to installing the CopyPlugin patch. After STEP 4 you must select the Adobe InDesign application icon before the installation script will progress to STEP 5 where you can "Click OK." (If you don't select the Adobe InDesign application icon the "OK" button is greyed out and you can't proceed.)

[Erica Gamet]

Great!

[Guest]

thank you it works