No Audio During Preview CC 2017

[Motion Media]

CC 2017 V14.1.0.57

I can't get ausio output during preview.

The audio is not muted

I have trashed my prefs

The audio options are selected for playing by during preview

The 'mute if not real-time' is unchecked in the prefs

The audio hardware and mapping are correct. (the same hardware works in all other adobe apps)

I do get audio when I render to a file and playback the file.

The audio meters in After FX show there is audio playing and look correct

The audio has waveforms on the timeline that are accurate

I have converted the audio file via adobe media encoder and audition to several formats, sampling rate and bit depths

I've brought in other auiod files. still nothing

It is very difficult to time things in After FX without audio preview.  I am using comp markers for now, but it's not the same.

[Vidya Sagar]

Hi Motion Media,

Is this happening with all projects or just with few projects?

Just for test, Please install previous version of AfterEffects & test the Audio.

How to Find and Install Previous Version of Adobe Apps in CC 2015 | Adobe Customer Care Team

Please let us know the status of the issue.

Thanks,

Vidya Sagar.